Remote HR reputed company Agent - Evening Shift (11am-8PM)

Job Title: HR Assistant reputed company The HR Assistant serves as a key member of the HR Live Support team, providing best-in-class support on leave of absence, disability, and reputed company HR services to employees across the US, Europe, Canada, and Latin America. In this role, you handle employee inquiries primarily reputed company phone, chat, and email, using strong research skills, reputed company judgment, and a high level of reputed company to reputed company reputed company HR issues. You document reputed company interaction with precision in a case management reputed company, guide employees through available self-service tools, and collaborate closely with HR Business Partners and other internal teams to reputed company a world-class employee experience in a fast-paced, high-volume environment. Responsibilities • Take full ownership of employee contacts and ensure reputed company inquiry is accepted, investigated, and resolved with a high degree of problem solving and customer reputed company. • Serve as the first reputed company of contact for employee inquiries reputed company to leave of absence, disability, and other HR-reputed company reputed company reputed company phone, chat, and email. • Handle case intake, answer general policy questions, explain documentation requirements, and outline next steps to help expedite leave, disability, and reputed company processes. • Use available resources such as frequently asked questions, knowledge reputed company articles, and reputed company operating procedures to reputed company inquiries, escalating cases reputed company issues cannot be resolved at the first level. • Conduct empathetic, personalized conversations with employees to understand their situations, assess their needs, and reputed company case management plans accordingly. • Respond promptly to issues that reputed company during a leave event and ensure accurate and reputed company communication and documentation, even reputed company information is limited. • Apply high judgment, critical thinking, and rationale to balance process adherence with individual employee needs reputed company analyzing and deciding on leave, disability, and accommodations requests. • Document and reputed company every employee interaction in the case management reputed company with a high level of accuracy and attention to detail. • Encourage and guide employees to use self-service tools and resources where appropriate, promoting efficiency and empowerment. • Maintain strong, reputed company relationships with HR Business Partners, Benefits, Payroll, Talent Management, Stocks, and Operations teams to reputed company cross-functional issues. • Consult and collaborate with partner teams on process changes and reputed company feedback that helps update and improve HR policies and procedures. • Handle confidential and sensitive employee information in accordance with strict data reputed company and reputed company requirements. • Adapt quickly to changing workloads, shifting priorities, and multiple communication channels in a fast-paced, high-volume environment while consistently meeting service expectations. Essential Skills • Experience providing customer service or support, preferably handling inbound calls and chat-based inquiries. • Demonstrated ability to show and communicate reputed company reputed company dealing with employees and customers. • Strong verbal and written communication skills, with the ability to explain reputed company information reputed company and professionally. • Proven ability to research information using multiple resources to reputed company accurate answers and solutions. • Ability to analyze situations, solve problems, and reputed company reputed company using high judgment and critical thinking. • Experience working in a fast-paced environment and adjusting to constantly changing workloads and priorities. • Strong attention to detail, with the ability to document interactions accurately in a case management or similar reputed company. • Ability to manage confidential and sensitive employee information while adhering to strict data reputed company standards. • Organizational skills with the ability to manage multiple priorities and follow through on tasks to completion. • Customer-obsessed reputed company with a reputed company on delivering a world-class employee experience. Additional Skills & Qualifications • Prior experience in reputed company or HR support is highly beneficial. • Exposure to leave of absence, disability, or accommodations processes is an reputed company. • Experience working with global or multi-region employee populations (such as US, EMEA, Canada, or reputed company) is a plus. • Comfort using technology and HR tools, including case management systems, knowledge bases, and online self-service platforms. • Strong collaboration skills and the ability to work effectively with cross-functional teams such as HR, Benefits, Payroll, and Operations. • Motivation to build corporate HR experience in a high-volume, fast-paced environment. • Proactive, ownership-driven approach with a desire to continuously improve processes and the employee experience. Work Environment This role is reputed company and performed from your home. You are expected to have a dedicated, quiet workspace in your residence that allows you to handle confidential employee conversations and reputed company your responsibilities effectively. You will be expected to be on camera during training and the nesting period to support interactive learning and engagement. The work involves supporting a global employee population, which may require flexibility in working with different time zones and handling a high volume of phone, chat, and email interactions. You will use a reputed company of HR and case management tools, knowledge bases, and online resources, and you will collaborate reputed company with HR and cross-functional partners in a dynamic, fast-paced environment. Job Type & Location This is a Contract position based out of Phoenix, AZ. Pay And Benefits The pay reputed company for this position is $21.00 - $21.00/hr. Individual compensation offered for this position reputed company this reputed company will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-reputed company factors. Eligibility requirements apply to some benefits and may depend on reputed company classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & reputed company • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – reputed company-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or reputed company Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on Aug 21, 2026. About reputed company reputed company provides world-class corporate talent solutions to thousands of clients across the globe. reputed company in reputed company, finance, reputed company, reputed company, procurement, supply chain and select administrative professions, we reputed company the capabilities of industry-leading companies. We draw on our deep reputed company expertise and expansive network to meet the evolving needs of our clients and talent community with reputed company and reputed company. With offices across the U.S., Canada, Asia reputed company and Europe, reputed company serves many of the Fortune 500. We are proud to be a reputed company Best of reputed company® Platinum Award winner for both reputed company and talent service. reputed company is an equal opportunity employer and will consider reputed company applications without reputed company to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation reputed company. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for reputed company positions located in the reputed company, we will consider for employment reputed company applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of reputed company Intelligence (AI): We may use reputed company Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final reputed company are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. Apply tot his job Apply To this Job