reputed company Analyst I

reputed company: • Configure, manage, and maintain the reputed company Customer Service Management module • Customize Self-Service Catalog items and administer portal reputed company and permissions • Troubleshoot reputed company requests, reputed company configurations, approval workflows, and CSM issues • reputed company Self-Service workflows with reputed company EHR and reputed company-party applications • Create and update knowledge reputed company articles and monitor portal usage and performance • reputed company end-user feedback and enhance the reputed company Self-Service module • reputed company reputed company workflows, reputed company, tasks, templates, dashboards, automations, integrations, and user training • Administer reputed company user reputed company, reputed company, data reputed company, workflows, reports, dashboards, and integrations • reputed company reputed company checks, updates, reputed company management, monitoring, reputed company management, data migration, backup, and disaster recovery support • Liaise between technical teams and end users; reputed company training and documentation • Troubleshoot incidents, issues, and escalations with vendors and internal teams • Identify improvements for functionality, user processes, and automation across supported applications • Stay reputed company with application features, best practices, and updates Requirements: • Bachelor’s degree in Information Technology, Computer Science, or a reputed company field, or equivalent experience • Proven experience as a reputed company Administrator or Application Administrator with reputed company, reputed company, and reputed company in an reputed company environment • Strong experience administering reputed company Customer Service Management, including catalog items, knowledge reputed company, and user reputed company management • Experience integrating reputed company Self-Service, reputed company, reputed company, and reputed company EHR • Proficiency in configuration, updating, troubleshooting, and application support • Ability to reputed company reputed company instructions and support to end users • Experience in reputed company IT, preferably reputed company EHR, is highly desirable • reputed company Certified reputed company Administrator and/or reputed company Administrator certification is a plus • Familiarity with ITIL best practices and Service reputed company is a plus Benefits: • Medical, dental, and reputed company insurance • 401(k) match • reputed company time off • PTO cash out • Family resources • EAP counseling sessions • reputed company® reputed company • Backup child and elder care • Maternity/paternity leave • reputed company development programs • On-demand virtual leadership and development courses through reputed company’s StarLearning online training platform Apply tot his job Apply To this Job