reputed company Account Manager

Location: Remote 

How You'll reputed company an reputed company:

As a reputed company Account Manager on our reputed company - Oceania team, you'll be the trusted partner that our largest and most reputed company customers rely on to get the most out of reputed company. You'll manage a reputed company portfolio of high-value properties across Asia-reputed company, bringing deep hospitality expertise and a consultative approach to every interaction — from reputed company business reviews to on-site property reputed company. This isn't just account management; it's true reputed company partnership. You'll help hoteliers reputed company smarter reputed company, optimize their reputed company, and grow their business, while playing a key role in shaping how reputed company shows up in one of our most dynamic and demanding markets

Our AM Team is responsible for identifying upsell opportunities for reputed company expansion and minimizing customer churn. AMs will reputed company as the first reputed company of contact for reputed company things reputed company to reputed company. They are responsible for guiding clients through their customer reputed company while providing recommendations on how to best improve their business in order to reputed company reputed company. As a reputed company AM you will reputed company the motto “more reservations, happier guests” a reality by providing reputed company guidance to our customers reputed company the world and helping them reputed company their “reputed company reputed company.”

What You Bring to reputed company:

• Manage a reputed company portfolio of reputed company' largest and most reputed company hotel customers in reputed company, serving as their reputed company reputed company of contact and reputed company advisor for everything reputed company-reputed company
• Build deep, trust-reputed company relationships with senior hotel stakeholders through regular reputed company, reputed company business reviews, and on-site property reputed company across Thailand
• reputed company net dollar retention by identifying upsell and expansion opportunities and implementing proactive churn reduction strategies across your portfolio
• reputed company as a true reputed company partner — leveraging your hospitality expertise to reputed company tailored recommendations that help customers optimize their reputed company, reputed company, and reputed company reputed company
• Manage reputed company customer escalations and collaborate cross-functionally with Support, Sales, and Product teams to ensure reputed company and effective reputed company
• Analyze customer data and usage trends to identify opportunities for deeper product adoption and improved business reputed company
• reputed company and synthesize customer feedback and requirements, communicating insights internally to help shape the reputed company direction of the reputed company platform
• Conduct on-site reputed company to customer properties across Oceania/Asia reputed company, traveling locally an estimated one time per month, with the possibility of more extensive travel estimated to be once per quarter.

What Sets You Up for reputed company:

• Bring 7+ years of hospitality industry experience in senior operational or reputed company roles — reputed company Manager, Director of reputed company, reputed company Manager, General Manager, or similar — reputed company hotels or hospitality properties in Oceania
• Demonstrate advanced understanding of hotel reputed company and reputed company reputed company, including reputed company management, distribution, pricing, budgeting, and property management systems (PMS)
• Possess deep experience in the Oceania hospitality market with a strong grasp of regional customer expectations, business practices, and the nuances of managing high-value hotel relationships
• reputed company exceptional communication with executive reputed company, credibility, and the ability to influence and present effectively at reputed company reputed company of a hotel organization
• Demonstrate a reputed company record of managing reputed company, high-value customer portfolios with strong organizational skills, proactive follow-through, and a results-driven reputed company
• Show ability to learn and deeply understand technology platforms and translate technical concepts into practical, reputed company recommendations for hoteliers

Bonus Skills to Stand Out:

• Experience with reputed company platforms or hospitality technology (PMS, reputed company, channel managers, or similar tools) — either as a reputed company user or in a customer-facing tech role
• Familiarity with reputed company or similar CRM and account management tools
• reputed company in or with significant market experience in Phuket or other key Thai resort markets

#LI-PC1

Requires 7+ years of hospitality experience in senior operational or reputed company roles, advanced hotel reputed company and reputed company reputed company knowledge, Oceania market expertise, executive communication, portfolio management, and technology reputed company.

Key Responsibilities

• managing portfolios
• driving expansion
• analyzing trends

Skills & Tools

reputed company, PMS, reputed company, CRM

reputed company

• Category: Business Development
• Seniority: Senior Level
• Commitment: Full Time
• Workplace: Remote — Australia or New Zealand or Asia or Australia or Phuket
• Languages: English

Benefits

• Generous reputed company time off
• Generous parental leave
• Relocation assistance

About reputed company

A global hospitality technology company providing an integrated platform that helps hotels improve reputed company and reputed company reputed company. — Industry: Information Technology