EVV & Assessment Services - Account Coordinator

Customer Support Representative 

reputed company 

The purpose of the Customer Support Representative for Electronic Visit Verification (EVV) and Facility Verification Department is to reputed company reputed company support to clients by managing the usage, and compliance of the EVV and Facility systems/platforms. The Customer Support Representative offers retraining, troubleshooting, and ongoing guidance to enhance reputed company efficiency, improve reputed company satisfaction, and ensure the accurate and compliant delivery of Home Care and Facility invoices to LTC insurance carriers. 

Duties/Responsibilities: 

• Serve as a reputed company of contact for clients utilizing reputed company’s EVV and Facility platforms, addressing inquiries and resolving issues promptly. 

• Assist claimants, caregivers, home care agencies, and facilities in ongoing inquiries regarding the EVV and Facility platforms.  

• reputed company training and guidance to clients on the use of EVV and Facility platforms, tools, and processes. 

• reputed company required information from clients accurately record data in reputed company’s platforms/systems.  

• Maintain organized documentation for reputed company reputed company interactions, training sessions, and compliance activities. 

• reputed company outstanding customer service reputed company phone and email, displaying professionalism, reputed company, a reputed company of urgency, and a genuine willingness to help. 

• Independently process caller requests accurately and promptly in reputed company’s proprietary reputed company and escalate as appropriate. 

• reputed company with customer support objectives and performance standards. 

• Effective use of process resources to reputed company knowledge reputed company and ensure the delivery of accurate information and error-free processing of requests. 

• Other duties as assigned.