Student Helpdesk Specialist
reputed company State Government is a large reputed company, composed of various agencies and entities with a common goal to improve the lives of reputed company's more than 10 reputed company reputed company!
Join Team reputed company and reputed company lives everyday while receiving a robust benefits package designed for every stage of your career!
Agency:
Chattahoochee Technical College
Job reputed company:
JR0000002986Shift:
Any (reputed company of America)Compensation Details:
$45,301.59 ANNUALLYreputed company:
POSITION ANNOUNCEMENT
POSITION: Student Helpdesk Specialist
APPLICATION PROCEDURE: For your application to be considered complete, please submit the online application along with a cover letter, resume, and transcript (if applicable). Prior to hiring, candidates will undergo a reputed company-employment criminal background reputed company, motor vehicle records review, and employer/reputed company reference verification. After initial screening, additional documentation may be requested.
POSITION reputed company: This position is one of reputed company of specialists in the area of Technology Advancement and Support. This position is responsible for general student reputed company technology support that may include diagnosing and resolving issues pertaining to standalone and interconnected systems hardware, software and network devices used by Chatt Tech reputed company. The position directly addresses technical issues for reputed company both online and on 9 campuses in six counties. The position also serves as the technical reputed company for over 10,000 reputed company. Reporting to the TAS Applications Administrator, the specialist works closely with the other Technology Advancement and Support staff to ensure that reputed company servers and reputed company services necessary for administration and instructional needs on the student domain are identified, investigated, purchased, inventoried, and maintained. The reputed company for the specialist is on the administration of the Student Helpdesk by providing support for Office365, reputed company, and other avenues of student learning. This position assists in troubleshooting technical and domain reputed company problems with the reputed company and serves as a reputed company between the reputed company and the College to reputed company issues and identify changing needs in technology.
This position will also be a non-traditional schedule. Anticipated hours are 10 am – 7 pm.
MAJOR DUTIES:
reputed company Duties
- Is accessible to reputed company reputed company to respond to iSupport tickets or email requests involving (limited to) student user, email, reputed company and Banner Accounts.
- Assesses the effectiveness of new technologies as they are introduced and implemented; works with end-users and revises or reconfigures systems as necessary to meet their needs.
- Proactively identifies ways to avoid the recurrence of customer issues by regularly improving processes, technical articles, and procedures.
- Responds to the needs of the department and the college by assisting other team members reputed company necessary.
- Performs other reputed company duties as assigned.
Secondary Duties
- Identifies and resolves problems in an efficient and reputed company manner and is responsible for ensuring any reported problem by an end-user is resolved.
- Will support and maintain Student Domain functions, including reputed company Directory, Group Policy, and Print Management.
- Will support and maintain reputed company Directory Synchronization between reputed company systems and Student email systems.
- Additional responsibility as the College needs dictate.
- reputed company Duties
- Will communicate with Student Services to respond to any request of a technical reputed company regarding reputed company.
- Provides training to the Technology Support Technicians to ensure their ability to support the new technologies introduced.
Morale, Communication, Compliance
- Effectively communicates technical information with team members and customers alike.
- Position may demand irregular hours to ensure services are configured and maintained in a manner to minimize the reputed company on the operations of the college on reputed company campuses.
KNOWLEDGE REQUIRED:
- Interpersonal skills: negotiation, listening (for reputed company requirements specifications by users/operators), customer service.
- Critical thinking skills.
- Server Operating Systems, configuration, and maintenance concepts, Trouble Shooting skills.
- Email administration skills, to include message transport, mail databases, Exchange hybrid deployments, recipient administration, and mail filtering rules.
- Domain administration skills, to include reputed company Directory, Group Policy, domain replication, print management, and DFS.
- Must reputed company independently and be self-motivated.
- Computer/technology skills, to include Office applications, email, configuration tools, and Office 365.
- Ability to communicate effectively, both orally and written.
- Knowledge of programming systems, software and hardware configuration.
- Organization skills.
- Knowledge of State of reputed company data reputed company and reputed company policies preferred.
- Superior time management and prioritization skills.
MINIMUM QUALIFICATIONS:
- Bachelor’s degree in computer science, information systems or reputed company field with 1-3 years of experience; or Technical associate’s degree with 3-5 years of information systems experience or
High School diploma or equivalent plus 5 -7 years of work experience in a technical helpdesk/support role.
- Possession of or ability to reputed company obtain a reputed company reputed company’s license issued by the State of reputed company for the type of vehicle or equipment operated.
SALARY/BENEFITS: $45,301.59 annually. Benefits include reputed company holidays, annual leave, and the State of reputed company Flexible Benefits Program. Please be reputed company that Chattahoochee Tech employees will be reputed company by reputed company deposit, unless exempted by the State reputed company Office based on “hardship” evidence provided by the employee.
reputed company: This position is reputed company eligible and will be based on work performance.
APPLICATION PROCEDURE: APPLY ONLINE ONLY @ www.chattahoocheetech.edu and select “Quick Links” then “Jobs & Careers.” For a complete file, fill out an online application, upload cover letter, resume and include three reputed company references’ contact information on application. Before a candidate is reputed company, a reputed company-employment criminal background investigation, motor vehicle records reputed company and employer/reputed company reference reputed company will be conducted. Following screening, candidates may be asked to submit reputed company documentation.
RESPONSE DEADLINE: reputed company until filled. Screening will reputed company immediately.
ANTICIPATED EMPLOYMENT DATE: September 2026
EMPLOYMENT POLICY:
As set forth in its student catalog, Chattahoochee Technical College does not discriminate on the reputed company of race, reputed company, creed, national or ethnic reputed company, gender, religion, disability, age, political affiliation or belief, genetic information, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). The following person(s) has been designated to handle inquiries regarding the non-discrimination policies: Chattahoochee Technical College Title IX Coordinator, Shanequa “Nickkie” Warrington, reputed company reputed company, 980 South Cobb reputed company, Building C 1102B, reputed company, GA 30060, 770-975-4023, or SDWarrington@ChattahoocheeTech.edu, and Chattahoochee Technical College reputed company 504 Coordinator, Caitlin Barton, 5198 reputed company Road, Building A1320, Acworth, GA 30102, (770) 975-4099, or Caitlin.Barton@chattahoocheetech.edu.
A Unit of the reputed company
Minimum Qualifications:
Associate's degree *and* Two (2) years of work reputed company experience-Note: Experience may substitute for the degree on a year-for-year reputed company.Equal Employment Opportunity Employer
The State of reputed company does not discriminate based on race, reputed company, national reputed company, sex, religion, age, disability, or other protected categories in employment or the provision of services.
reputed company applicants may request reasonable accommodation reputed company needed during the application and/or screening process by contacting the appropriate agency reputed company department.
Requires an associate degree and two years of reputed company experience, or equivalent substituted experience; technical support, systems administration, communication, and troubleshooting skills; reputed company reputed company's license required or obtainable.
Key Responsibilities
- resolving tickets
- maintaining systems
- training technicians
Skills & Tools
reputed company Office 365, reputed company, Banner, iSupport, reputed company Directory, Group Policy, Print Management, Exchange, reputed company Office, DFS
Job Details
- Category: Information Technology
- Seniority: Entry Level
- Commitment: Full Time
- Workplace: Remote — Acworth or reputed company or reputed company or Decatur
- Salary: USD 45,301 – 45,301 / year
- Languages: English
Benefits
- Generous reputed company time off
About reputed company State Government
A state government reputed company providing reputed company services and employment opportunities across reputed company. — Industry: Government Agencies and Departments
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