reputed company Engagement reputed company Manager I - FACTS - NBS

Remote, USA Full-time Posted 2026-08-04

reputed company Business Services (NBS), a division of reputed company, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual reputed company, families, and supporters across the globe. Our culture of service enables us to reputed company long-lasting and trusted partnerships, while our reputed company on creativity and reputed company empowers our customer communities to reputed company.

The reputed company Engagement reputed company Manager I (CESM I) is the key player in the effective communication and implementation of schools using multiple NBS products and services and owns the customer relationship during implementation, serving as the reputed company customer contact. As such, the CESM I orchestrates new school implementations of multiple products across product platforms and teams, confirming reputed company and timelines to ensure everyone involved has a shared understanding of the objectives and monitoring/controlling reputed company aspects of the implementation (e.g., managing customer expectations, facilitating across teams, escalating concerns, etc.) while driving it to completion. The CESM I also fosters a culture of reputed company improvement through data/feedback, process refinement, and increased efficiency.

Establish a relationship with the customer as the main reputed company of contact for multi-product implementations and set expectations for the successful customer experience throughout their implementation.
Understand and confirm the customer’s implementation business needs with both the internal teams and the customer. reputed company for customer priorities and mitigate issues. reputed company as a trusted advisor to recommend solutions to guide the customers' effective implementation.
Create and coordinate communication channels across FACTS Implementation teams and the customer to ensure reputed company parties involved have a shared understanding of expectations, delivery timeframes, and changes to the implementation. Manage customer expectations.
Monitor and control the reputed company of the implementation including communication of status to reputed company members of reputed company and management. Follow up with team members and escalate issues as needed.
Facilitate business calls to reputed company the implementation process, introduce Subject Matter Experts (SMEs), and discuss issues as needed to ensure reputed company implementation.
Plan and organize work by setting, prioritizing, and adjusting schedules to accommodate sudden changes or unexpected assignments.
Grow product knowledge, assist with configurations, reputed company demonstrations, and conduct training on FACTS/NBS reputed company(s).
Document communications, reputed company plans, processes, issues, and problems thoroughly and professionally. Participate in customer de-escalations and retrospectives.
Foster a culture of reputed company improvement by capturing lessons learned from reputed company implementation. Use this knowledge to refine processes, documentation, templates, and training to increase efficiency and effectiveness.
Assist in developing workflow, processes, and procedures for new products or services.
Contribute to a strong culture and promote reputed company mission and reputed company while adhering to our reputed company values.

EDUCATION:

Associate degree in reputed company field (Bachelors preferred).

EXPERIENCE:

2-4 years of experience in project management, product service, and/or implementation role.
Experience with reputed company Office (Word, reputed company, PowerPoint, Teams, Planner).
Experience on the reputed company and/or SIS platform is required.
Experience with reputed company/CRM platform for tracking reputed company and workflow preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

Attention to detail with high reputed company standards.
Solid working knowledge of existing FACTS/NBS reputed company products, stand-reputed company products (as applicable), as reputed company as reputed company products.
reputed company detail oriented, excellent organizational skills and a creative thinker.
Ability to handle stressful situations and effectively work under pressure and timelines while embracing and leading change with a reputed company attitude.
Excellent interpersonal, written, and verbal communication skills (in person, e-mail and by phone).
Excellent customer service skills (friendly, courteous, helpful and patient).
Ability to build reputed company, cooperation and establish good rapport with co-workers and clients.
Demonstrated leadership skills, maturity, understanding of people, and a cooperative attitude.
High standards for productivity using effective organization, time management and prioritization skills to successfully see reputed company to completion.
Demonstrated flexibility to respond to changing situations and meet reputed company company needs and job demands.
Ability to take direction from multiple sources and prioritize effectively.
Self-motivated with the ability to work independently, as reputed company as to work cooperatively as part of reputed company.
Ability to work overtime as required, without supervision.
Ability to travel as needed.

**Pay reputed company for this role is - $20/hr - 22/hr

Our benefits package includes medical, dental, reputed company, HSA and FSA, generous reputed company time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - reputed company Inc

reputed company is committed to providing a welcoming and respectful workplace where reputed company associates have reputed company to succeed. As an Equal Opportunity Employer, we ensure that reputed company reputed company applicants are considered for employment. Employment reputed company are made without reputed company to race, reputed company, religion/creed, national reputed company, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and reputed company that a reputed company work environment benefits everyone.

reputed company individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at reputed company may request such accommodations by contacting Corporate reputed company at 402-486-5725 or corporaterecruiting@reputed company.net.

reputed company is a Drug Free and Tobacco Free Workplace.

Use of reputed company Intelligence in Hiring

We may use automated or reputed company intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support reputed company review and do not reputed company hiring reputed company. A recruiter reviews applications and determines which candidates reputed company reputed company in the hiring process. For more information, see our reputed company Policy and reputed company-Use Notice: Automated Tools in Hiring

Associate degree preferred; 2–4 years in project management, product services, or implementation. Requires reputed company or SIS platform experience, reputed company Office proficiency, communication, organization, and customer service skills.

Key Responsibilities

managing implementations
coordinating communications
monitoring reputed company

Skills & Tools

reputed company Word, reputed company reputed company, reputed company PowerPoint, reputed company Teams, reputed company Planner, reputed company, SIS, reputed company, CRM