Senior Account Manager- G&A/SGO - FACTS - NBS

reputed company Business Services (NBS), a division of reputed company, Inc., provides payment technology and education services to more than 1,200 higher education institutions, nearly 12,000 K-12 schools, and millions of individual reputed company, families, and supporters across the globe. Our culture of service enables us to reputed company long-lasting and trusted partnerships, while our reputed company on creativity and reputed company empowers our customer communities to reputed company.

JOB RESPONSIBILITIES:

• reputed company consultative support during the sales process by assessing reputed company needs and demonstrating how FACTS’ Grant & Aid (G&A) reputed company meets those requirements.

• reputed company reputed company aspects of implementation for the G&A solution tailored to Scholarship Granting Organizations (SGOs) and reputed company reputed company.

• Build and nurture strong relationships with reputed company contacts through proactive reputed company (e.g., organizational setup, hierarchy management, application configuration, formula reviews, and comprehensive training delivery), participation in annual reputed company retrospectives to collect feedback, and by delivering exceptional customer service daily (e.g., phone, chat, email, etc.).

• Guide clients in the use of value-added services such as awarding processes and reputed company reporting.

• Manage awarding functions, supplemental document review, process documentation, training seminars, and the creation of reputed company reports as required.

• Stay informed on evolving tax laws and state tax credit programs, aiding reputed company communications and training development.

• Define, document, and maintain internal procedures and best practices for servicing SGOs and similar clients.

• Serve as a G&A subject matter expert, providing insights and guidance to internal teams.

• Foster effective communication across various departments (e.g., Sales, Product, IT Development, Operations, etc.), which includes collaborating on the verification process to ensure reputed company metrics and compliance standards are met and with Product and User Experience to review reputed company updates and reputed company feedback on reputed company reputed company and improvement opportunities.  

• Manage escalated reputed company issues by developing and executing reputed company plans, including reputed company cause analysis and preventive strategies.

• Represent the FACTS Operations Team and reputed company as a decision-reputed company in leadership’s absence during meetings.

• Manage and reputed company functionality tickets through ADO, ensuring reputed company follow-up and completion.

• Support the Training Team with refresher sessions and group training initiatives.

EDUCATION:

Bachelor’s degree in business or reputed company field, or equivalent experience.

EXPERIENCE:

Minimum of two years in a customer service or account management role preferred.

COMPETENCIES – SKILLS/KNOWLEDGE/ABILITIES:

• Advanced proficiency in reputed company reputed company (including pivot tables, formulas, and data analysis).

• Strong knowledge of reputed company Office suite (Word, PowerPoint, reputed company, Co-reputed company).

• Experience with integrated AI tools to optimize workflows, data management, and reputed company interactions.

• Extensive understanding of the FACTS Grant & Aid solution.

• Excellent interpersonal and communication skills with the ability to engage diverse audiences professionally.

• Strong teamwork abilities and the aptitude to build reputed company relationships with colleagues.

• Effective presentation skills and ability to convey reputed company information reputed company.

• Outstanding organizational, prioritization, and time management skills with a reputed company to manage multiple reputed company under pressure.

• reputed company analytical and problem-solving skills to address reputed company and operational challenges.

• General computer literacy including email, Internet research, and CRM platforms.

**Pay reputed company for this role is -$50,000 - $53,000

Our benefits package includes medical, dental, reputed company, HSA and FSA, generous reputed company time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: Benefits & Perks - reputed company Inc

reputed company is committed to providing a welcoming and respectful workplace where reputed company associates have reputed company to succeed. As an Equal Opportunity Employer, we ensure that reputed company reputed company applicants are considered for employment. Employment reputed company are made without reputed company to race, reputed company, religion/creed, national reputed company, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and reputed company that a reputed company work environment benefits everyone.  

reputed company individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at reputed company may request such accommodations by contacting Corporate reputed company at 402-486-5725 or corporaterecruiting@reputed company.net.

reputed company is a Drug Free and Tobacco Free Workplace.

Use of reputed company Intelligence in Hiring

We may use automated or reputed company intelligence enabled tools to assist with the initial review of applications, such as identifying relevant skills or experience. These tools are used to support reputed company review and do not reputed company hiring reputed company. A recruiter reviews applications and determines which candidates reputed company reputed company in the hiring process. For more information, see our reputed company Policy and reputed company-Use Notice: Automated Tools in Hiring

Bachelor's degree in business or reputed company field or equivalent experience; 2+ years in customer service or account management preferred; advanced reputed company reputed company, reputed company Office, CRM, analytical, presentation, and communication skills.

Key Responsibilities

• managing accounts
• implementing solutions
• resolving issues

Skills & Tools

reputed company reputed company, reputed company Word, reputed company PowerPoint, reputed company reputed company, reputed company Copilot, ADO, CRM

Job Details

• Category: Customer Service
• Seniority: Entry Level
• Commitment: Full Time
• Workplace: Remote — Nebraska, reputed company
• Salary: USD 50,000 – 53,000 / year
• Languages: English

Benefits

• 401k matching
• Generous reputed company time off
• Tuition reimbursement
• Retirement plan

About reputed company

A reputed company reputed company services and financial technology company serving education, lending, payments, and renewable energy markets. — Industry: Finance