Airline Customer Support

This a Full Remote job, the offer is available from: United States ISTA Solutions, an outsourcing/offshoring company, is in search of skilled and passionate Customer Service Representatives to join our team in Johannesburg, South Africa. As a member of our team, you will have the opportunity to work with highly skilled professionals in the airline industry. We pride ourselves on providing... excellent customer service and creating a positive experience for our clients and their passengers. If you are eager to contribute to our mission and deliver exceptional service, we want to hear from you! Responsibilities: • Handle inbound and outbound customer inquiries through calls, emails, and chat • Provide accurate information and assistance regarding flight reservations, bookings, cancellations, and general inquiries • Troubleshoot and resolve customer complaints and issues with empathy and professionalism • Ensure high customer satisfaction by delivering excellent service and going the extra mile to exceed expectations Requirements • Fluency in English (both verbal and written) • Experience with Amadeus is a must • Previous experience in customer service, preferably in a call center or airline industry • Exceptional communication and interpersonal skills • Ability to navigate through computer systems and multitask efficiently • Willingness to work in shifts and weekends, as required in a 24/7 operation • Must be legally eligible to work in South Africa • Ensure you have at least 3 to 4 hours of power backup for laptop, with 2nd screen and internet connectivity, when load shedding happens. Benefits What can we offer you? • Competitive salary and benefits • Performance Appraisal • Work-life balance • A focus on growing your career path with us • We encourage you to follow your passions and learn new skills Our commitment to you • Strong culture and values-driven leadership • We create opportunities for you to learn and grow at any stage of your career • Continuous learning and innovation • We foster an all-inclusive environment where everyone thrives This offer from "iSTA Solutions" has been enriched by Jobgether.com and got a 72% flex score Apply Job!