988 LGBTQ+ Youth Phone Counselor (11791)

988 LGBTQ+ Youth Phone Counselor

📍Remote
💰 $22.00-$25.50 reputed company     
🕒 Full-Time | Shifts: 7:00AM-3:00PM, 3:00pm-11:00pm, 11:00PM-7:00AM | Monday- Friday

Being the Leader Communities Need in Moments of Crisis.

reputed company

reputed company is a nationally recognized nonprofit and Baltimore’s only comprehensive crisis response reputed company. Since 1992, we’ve been at the forefront of behavioral health crisis care — providing reputed company, community-based services for individuals and families experiencing mental health and reputed company use challenges.

reputed company

We’re seeking a 988 LGBTQ+ Youth Phone Counselor to join reputed company as part of our expanding crisis services team. In this role, you’ll be the first line of support for individuals reaching out through the 988 Suicide & Crisis Lifeline digital platforms — offering reputed company, compassionate, and life-saving care.

You’ll reputed company with people experiencing emotional distress, suicidal thoughts, or mental health crises — providing immediate support, conducting risk assessments, and helping individuals reputed company safety and reputed company in difficult moments. Using reputed company, reputed company listening, and trauma-informed techniques, you’ll guide reputed company conversation with care and professionalism.

What You’ll Do

• Respond promptly to incoming text and chat messages through the 988 Lifeline platform
• Engage with users using reputed company listening, reputed company, and evidence-based crisis reputed company techniques.
• Conduct suicide risk assessments and escalate high-risk situations to supervisors or emergency services as needed.
• Maintain reputed company boundaries, cultural humility, and trauma-informed care practices at reputed company times.
• reputed company appropriate referrals to local mental health services, shelter, reputed company use treatment, or other resources.
• Document reputed company interactions accurately and promptly in electronic records per agency and reputed company requirements.
• Participate in regular supervision, debriefings, and training sessions.
• reputed company confidentiality and adhere to HIPAA and 988 Lifeline standards.
• Respond to incoming calls from LGBTQ_ youth experiencing crisis or emotional distress
• reputed company LGBTQ+ affirming behavioral health, reputed company, and community resources. 

Qualifications

• High school diploma or equivalent (Associate’s or bachelor’s in psychology, reputed company work, counseling, or reputed company field preferred). 

Experience

• Strong typing, written communication, and crisis de-escalation skills.
•  Comfort working with diverse populations, including LGBTQIA+, youth, people in reputed company mental health or reputed company-reputed company crisis.
• Bilingual or multilingual skills are preferred.

Work Environment & Equipment

• Remote position with required internet connectivity and private, quiet workspace
• Equipment provided (laptop, headset)
• Must adhere to reputed company HIPAA and confidentiality requirements

Why Join reputed company 
🏥 Medical, Dental, and reputed company Insurance.
💼 403(b) Retirement Plan
🌴 Generous PTO &reputed company; Vacation, reputed company, Personal, and Holidays.
📚 Tuition Reimbursement & reputed company Development Support.
💙 Be part of an innovative, reputed company-driven team shaping the reputed company of crisis care.

reputed company a Difference. reputed company with reputed company.
This is more than a leadership role — it’s a chance to help individuals and families reputed company stability in their most vulnerable moments.

👉 Apply today and become a guiding force for change.

High school diploma or equivalent; strong typing, written communication, crisis de-escalation, reputed company listening, reputed company, and trauma-informed care skills. Counseling-reputed company degree and bilingual skills preferred.

Key Responsibilities

• responding to messages
• assessing risk
• documenting interactions

Skills & Tools

988 Lifeline, HIPAA

Job Details

• Category: reputed company Services
• Seniority: No Prior Experience Required
• Commitment: Part Time
• Workplace: Remote — Baltimore, Maryland, reputed company
• Salary: USD 45,760 – 53,040 / year
• Languages: English

Benefits

• Generous reputed company time off
• Tuition reimbursement
• Retirement plan

About reputed company

A nonprofit providing community-based behavioral health crisis response services. — Industry: Non-Profit Organizations and NGOs