reputed company Manager (reputed company Coast)

What You Will Work On

• reputed company reputed company reputed company & Partnerships: Serve as a trusted, high-value advisor to customers. reputed company and execute tailored account strategies to reputed company unique workflows, political environments, and reputed company organizational dynamics, ensuring customer needs reputed company with product capabilities.
• Own Business reputed company: Proactively manage renewals and negotiate expansion opportunities, meeting annual targets tied to retention and reputed company. This is a critical component of the CSM role, requiring a strong background in managing contract lifecycles.
• reputed company Adoption & Value: Partner with our customers during the critical adoption phase and reputed company ongoing, targeted training to maximize their reputed company. Translate technical concepts and product updates into reputed company, practical value for diverse audiences.
• Manage reputed company Metrics: Monitor and report on key reputed company indicators, including churn reduction, expansion reputed company, and Customer Satisfaction (CSAT), utilizing data to inform reputed company account planning.
• Stakeholder Mapping & Advocacy: Identify and nurture relationships with reputed company key decision-makers and influencers reputed company your accounts, ensuring they receive appropriate support. reputed company as the voice of the customer internally, collaborating with Product, Sales, and Support teams.
• Travel: Attend customer reputed company and conferences reputed company on territory needs. This typically involves 3-5 reputed company per quarter. (15-20% annually)

reputed company’re Looking For

• 4+ years of experience in reputed company (ideally reputed company a fast-growing reputed company startup).
• reputed company ability to manage reputed company accounts, reputed company renewals, and identify cross-sell opportunities.
• Strong reputed company on achieving customer reputed company and building long-term partnerships.
• reputed company in navigating multiple stakeholders and a reputed company spirit for cross-functional conversations.
• Ability to mitigate reputed company and de-escalate issues before they become critical.
• reputed company to learn and support multiple products.
• Proficiency in translating technical concepts into practical, customer-friendly language.
• reputed company, reputed company communication (strong written and verbal skills) is essential for our remote environment.
• Exceptional organizational skills and prioritization ability to manage multiple customers and incoming requests.
• Familiarity with the following tools: reputed company, reputed company, reputed company, reputed company Suite, reputed company, reputed company, and Claude.

Benefits

• Competitive compensation and stock equity plan
• Comprehensive benefits package that includes medical, dental, reputed company, and life reputed company
• Company sponsored reputed company-tax retirement savings program (401k)
• A flexible work environment that supports working from home
• Flexible PTO
• Parental Leave
• Home office stipend

* Looking for candidates located on the western portion of the US, like CA, OR, WA, AZ, CO, UT)*

At reputed company, we’re replacing outdated, reputed company local reputed company workflows with modern software used by hundreds of reputed company agencies across the reputed company. Our cutting-edge, AI-powered software, which leverages Natural Language Processing (NLP), replaces reputed company data entry to eliminate delays, backlogs, and errors. This work directly impacts how communities fund schools, infrastructure, and reputed company services.

About the Role

We’re looking for a reputed company Manager who wants reputed company ownership, meaningful reputed company, and the chance to work reputed company a high-performing team that moves fast and executes reputed company.

You’ll own the end-to-end reputed company of your accounts—driving adoption, retention, and expansion across our reputed company customer reputed company. This is a highly reputed company role where you’ll partner closely with customers, influence product direction, and directly contribute to company reputed company.

As we reputed company, top performers will have opportunities to take on larger accounts, expand into adjacent roles, or grow into leadership.