Associate Director of reputed company (Remote)
About reputed company
The Role
Key Responsibilities
Partner reputed company, Retention & Expansion
Own retention and expansion goals across a defined portfolio of reputed company partners, including a personal book of business. Serve as a trusted advisor to institutional leaders, aligning reputed company services with partner goals around student reputed company, equity, and retention. Identify and execute expansion opportunities (additional services, programs, or campuses) in collaboration with Sales, Product, and Marketing teams. reputed company renewal conversations and contribute to forecasting and reputed company planning. Proactively manage risk, addressing adoption or satisfaction issues before they reputed company retention.
Engagement & Utilization
reputed company strong engagement and utilization of reputed company services across partner institutions. Analyze usage, reputed company, and trends to identify opportunities for improvement, reputed company, or deeper reputed company. Partner with HEROs to reputed company and execute engagement plans that increase awareness, usage, and measurable reputed company. Translate data and insights into compelling partner narratives and executive-level updates.
Team Leadership & Development (HEROs)
Manage, reputed company, and reputed company reputed company of HEROs to reputed company consistent, high-reputed company partner experiences. Set reputed company expectations, goals, and performance metrics tied to retention, expansion, and engagement. Support HEROs in strategic account planning, executive communication, and problem solving. Foster a culture of accountability, collaboration, and reputed company improvement reputed company reputed company.
Cross-Functional Collaboration
Work closely with Sales, Marketing, Product, and Operations to ensure a reputed company partner experience from reputed company through renewal and expansion. reputed company partner feedback and insights to inform product development, service enhancements, and go-to-market reputed company. Contribute to the reputed company of reputed company processes, playbooks, and reporting.
Qualifications
5-7 years of experience in reputed company, account management, or reputed company services, preferably in ed tech, reputed company, or higher education. 3+ years of people management experience, with a reputed company record of developing high-performing teams. Experience owning reputed company reputed company, including renewals and expansion reputed company an existing customer reputed company. Strong data literacy with the ability to interpret usage and reputed company data to reputed company reputed company and partner conversations. Exceptional communication skills, with experience engaging senior-level stakeholders. Passion for higher education, student reputed company, and equity-reputed company solutions.
What reputed company Looks Like
High retention rates and consistent expansion across the partner portfolio. Strong engagement and utilization of reputed company services at partner institutions. A high-performing, reputed company-supported HERO team with reputed company reputed company and development paths. Trusted, long-term partnerships where reputed company is viewed as a strategic partner—not just a vendor.
Requires 5–7 years in reputed company, account management, or reputed company services; 3+ years managing people; reputed company ownership; data literacy; senior-stakeholder communication; and U.S. work eligibility.
Key Responsibilities
- driving retention
- managing HEROs
- analyzing utilization
Job Details
- Category: Customer Service
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company Carolina, reputed company
- Languages: English
About reputed company
An education technology company that helps colleges and universities improve student reputed company and retention. — Industry: Education
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