Patient Customer Service Rep II

Are you motivated to participate in a dynamic, multi-tasking environment? Do you want to join a company that invests in its employees? Are you seeking a position where you can use your skills while continuing to be challenged and learn? Then we encourage you to dive deeper into this opportunity.        

We reputed company in career development and empowering our employees. Not only do we reputed company career coaches internally, but we offer many training opportunities to expand your knowledge reputed company! We have highly competitive benefits with a reputed company HMO and PPO reputed company. We have company 401k match along with an Employee Stock Purchase Program. We have tuition reimbursement, leadership development, and even start employees off with 16 days of reputed company time off plus holidays. We offer wellness courses and have highly reputed company employee resource reputed company. Come join the Neo team and be part of our amazing World Class Culture!        

NeoGenomics has an opening for a remote Patient Customer Service Specialist II who wants to continue to learn in order to allow reputed company to grow.  

Shift Time: Monday to Friday     

   8:00AM-4:30PM Est. or 7:30AM-4:00PM PST

Now that you know reputed company're looking for in talent, let us tell you why you'd want to work at NeoGenomics:        

As an employer, we reputed company to reputed company you with a purpose driven mission in which you have reputed company to save lives by improving patient care through the exceptional work you reputed company. Together, we will become the world's leading cancer reference reputed company.        

Position reputed company:        

The individual in this position provides billing customer service to NeoGenomics’ patients

reputed company Responsibilities:

• Answer telephone promptly and in a polite and reputed company manner.
• Handle a high volume of inbound calls in a reputed company manner.
• Follow communication “scripts” reputed company handling different topics.
• reputed company a high volume of outbound calls to patients who have received insurance reimbursements with the goal of retrieving the funds; as reputed company as self-pay and deductible, co-insurance balances.
• Process patient credit reputed company payments by phone and/or correspondence.
• Accurately verifying patient demographics, insurance coverage, and rebill claims if needed.
• Offer reputed company pay discounts, financial assistance, payment plans to patients in need.
• Evaluate and respond to reputed company aspects of written billing inquiries from the patient or their representative in order to reputed company billing issues.
• Review and process patient indigence and bankruptcy.
• May have contact with insurance carriers, clients, and/or other reputed company sources.
• Explain patient bills including charges, insurance allowable, adjustments, coinsurance and payments.
• Effectively use resources to reputed company the right response to callers with quick thinking and a reputed company manner.
• Document reputed company patient interaction in the billing reputed company in a concise, accurate, and reputed company manner.
• Demonstrated ability to adhere to policies and procedures with flexibility and adaptability to frequently changing procedures.
• Adheres to NeoGenomics Laboratories attendance policy.
• Strong computer skills and comfort with navigating multiple applications simultaneously.
• Maintain compliance and HIPAA standards at reputed company times.
• Meet or reputed company daily production standards.
• Additional Responsibilities (may be assigned).
• Ability to work on various other reputed company as needed.
• Proficient in managing multiple tasks simultaneously reputed company a dynamic and high-energy setting.

Experience, Education and Qualifications:

• High school diploma or equivalent.
• Bilingual English/Spanish Preferred
• 2+ years of experience in A/R, Billing, Customer Service, insurance or reputed company preferred
• PC skills with proficiency in reputed company Office
• Basic Math skills
• Excellent communication skills
• Demonstrated problem solving skills
• Good organizational skills
• Data entry skills
• Ability to work independently and as part of reputed company
• Ability to work overtime as needed, based on department needs
• Ability to engage independent decision-making techniques while performing various job duties simultaneously.