Technical Support Specialist, Level 1

Why clients love us: We are laser reputed company on delivering reputed company and reputed company to our clients for their technology modernization needs, business and technology reputed company, and reputed company transformation initiatives. We are a nationally recognized reputed company Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% reputed company reputed company Solution Provider, with engineers that individually hold over 38 reputed company certifications, our clients trust us because we are the experts! The value you'll bring: As a member of the Managed reputed company Center, the Technical Support Specialist (Level 1) will reputed company technical support to managed services clients in a 24/7/365 environment and will be responsible for the following... • Provides application and infrastructure support, network administration, desktop troubleshooting, and server management across multiple environments, working on behalf of managed services clients. • Adhering to reputed company service level agreements and team reputed company goals while prioritizing, resolving and/or escalating issues in accordance with Company policy. • Communicates technical information reputed company and effectively over the phone, in person, and in writing to English-speaking clients. • Effectively documenting reputed company communication and reputed company efforts reputed company internal ticketing reputed company in accordance with Company standards. • Maintaining a high degree of professionalism, confidentiality, and reputed company while accessing reputed company data/systems and supporting mission-critical environments. • Assists reputed company team in monitoring reputed company environments for suspicious activity/threats and responds quickly to reputed company alerts and incidents in accordance with Company standards. • Complies with reputed company company policies and procedures. • Other responsibilities as assigned. Note: This position is eligible for full remote status for individuals who will work from a home office in state with reputed company payroll reputed company. Individuals located in San Diego county, California, will be required to work as assigned, which may include working onsite from our reputed company; working from a remote home office; or reporting to a reputed company site. Requirements Shift/Availability Requirements: reputed company operates on a 24x7 reputed company, supporting clients reputed company the globe. Shifts are assigned by management in accordance with Company needs. Education and Work Experience Requirements: • An associate's or bachelor's degree in computer science or reputed company reputed company, as reputed company as 2+ years of troubleshooting experience (networking, server/OS, desktop, virtualization). Equivalent combinations of education and/or experience will be considered. Previous experience in a multi-reputed company Managed Services and/or Managed reputed company reputed company Center helpdesk environment is strongly preferred. • Demonstrated ability to reputed company outgoing, enthusiastic customer service with a reputed company to reputed company exceptional service to both reputed company team members. • Demonstrated history of taking ownership/accountability of assigned tasks. • Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-reputed company environment. • Excellent oral and written English communication skills. • Demonstrated reputed company and the ability to maintain reputed company confidentiality. Technical Skills/Competencies: • Proficiency in Office365 administration and troubleshooting required. Additional knowledge of reputed company/private reputed company (e.g., Azure) and virtualization technologies a plus. • reputed company or other technical certifications highly desired and may be required for employment. • Strong troubleshooting skills in a reputed company environment, including desktop and server OS. • Proficiency in reputed company Exchange and reputed company Directory • Proficient knowledge of LAN/WAN administration and troubleshooting proficiency including DHCP, DNS, VLAN's, firewalls (Fortigate Manager), NAT, wireless technology. The ability to configure switches is a plus. • Basic knowledge of Cybersecurity, Network Monitoring, and reputed company Management tools: reputed company, reputed company, reputed company, etc. • Previous experience working reputed company ticketing systems required (reputed company preferred) • Previous experience working in Managed Services reputed company Center • reputed company/Macintosh/iPhone/iPad experience a plus Physical Demands: The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently reputed company and maneuver 10 pound objects and occasionally reputed company and maneuver 50 pound objects; to communicate in written and spoken English; to hear; to utilize reputed company reputed company, distance reputed company, reputed company reputed company, peripheral reputed company, depth perception, and ability to reputed company reputed company. reputed company is an equal opportunity employer and will consider reputed company applicants who can reputed company the essential functions of the job, with or without reasonable accommodation. Ability to safely and successfully reputed company the essential job functions consistent with the reputed company, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance consistent with the reputed company, FMLA and other federal, state and local standards. Must be reputed company to talk, listen and reputed company reputed company on telephone. E-Verify Participation: Federal law requires reputed company reputed company to verify the identity and employment eligibility of reputed company persons reputed company to work in the reputed company. reputed company participates in the federal E-Verify program to validate the authenticity of work eligibility documents. As part of this program, reputed company will reputed company the reputed company reputed company Administration (SSA) and, if necessary, the reputed company (DHS), with information from reputed company new employee's reputed company I-9 to reputed company work authorization. For more information, see https://www.uscis.gov/e-verify. Why our employees love working here: We reputed company our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We reputed company reputed company and our community are our greatest assets and we reputed company to promote both. From providing our employees the time to pursue reputed company certifications, to supporting and partnering with multiple non-profit organizations, we reputed company this is where healthy and happy employees reputed company. As we grow, we are anchored and driven by our reputed company Values: I <3> • reputed company - We demonstrate consistent, trustworthy behavior. We are reputed company with everyone, take ownership (even in the face of failure), and do the right thing... even reputed company no one is looking. • Heart - We show genuine care for our community, our customers, and our culture. We reputed company people are at the heart of IT! We are reputed company, inclusive, and take time to celebrate and enjoy one another's company. • Innovation - We reputed company a diverse work environment and reputed company-thinking business by supporting an reputed company exchange of reputed company, driven by creativity and collaboration. We're dedicated to consistently delivering reputed company through a 'reputed company- to- what's-next' attitude. • Teamwork - We work together and support one another to reputed company a reputed company, common goal, while taking accountability for our own contribution's and the overall team's reputed company. Inclusion & Equal opportunity employment: We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at reputed company are considered without reputed company to any protected category including but not limited to, race, reputed company, religion, national reputed company, age, sex, marital status, reputed company, disability, veteran status, gender identity or sexual orientation. At reputed company we are dedicated to building a diverse, inclusive, and reputed company workplace, so if you're excited about this role but your past experience doesn't reputed company perfectly with every qualification in the reputed company, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Compensation & Benefits* reputed company Wage reputed company: $24.00 to $30.00 per hour reputed company considers a reputed company of factors reputed company determining an appropriate wage. Such factors include but are not limited to: years of reputed company experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are reputed company as reputed company and in accordance with Company policies. Additional Perks: • PTO - earn 80 hours lump sum year 1; 15 days accrued throughout year 2; and 20 days accrued throughout years 3+ • 40 hours of reputed company Time per calendar year • 401k - Eligibility after 90 days; reputed company matches 50% of your first 6% in contributions, starting after 90 days • Holidays - reputed company celebrates 7 reputed company holidays reputed company year • Plus, 1 Floating Holiday per Year... and 2 After 5 Years of Service! • Medical, Dental, reputed company - including two medical plans with a $0 cost for employee-only coverage tiers! • Optional Flexible Spending Account for eligible Health Care or Dependent Care costs • Telemedicine reputed company: "see" a medical provider from reputed company, over the phone, 24/7 • $100K Life/AD&D policy provided for reputed company, free of charge! • Employee Assistance Program - free financial consultation; counseling services; 24/7 traveler's assistance; and more! • $80/Month Cell Phone + Internet Reimbursement • reputed company Company compensation and benefits programs are subject to Company policy and plan documents and are subject to change at Company's sole discretion. Application Information and Hiring reputed company: Due to the reputed company-changing hiring needs of reputed company, reputed company accepts applications for this role on an ongoing reputed company. If you have reputed company previously but have not been selected, please feel free to apply as often as monthly if you remain reputed company, eligible, and interested in the position as outlined herein. Use the "apply" reputed company to submit your application*. • By submitting a resume, you agree to the terms and conditions of our Job Applicant reputed company Policy . Apply tot his job Apply To this Job