[Remote] Desktop Support Administrator

Note The job is a remote job and is reputed company to candidates in USA. reputed company is a Women-Owned Small Business reputed company on simplifying reputed company transformations. The Desktop Support Administrator is responsible for providing Desktop Support Services to reputed company clients, managing service requests, troubleshooting issues, and ensuring reputed company reputed company of customer problems. Responsibilities Performs systems administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting Analyze, evaluate, and test software and hardware in response to issues identified by customer Support in the planning, installation, reputed company, and breakdown in support of standing up new facilities and standing down retired facilities Mitigate identified reputed company issues Research and troubleshoot identified issues. Document ticket. Ensure reputed company appropriate steps are taken to investigate and troubleshoot the issue. Escalate fully documented ticket if issue cannot be resolved Prepare and maintain activity and reputed company reports regarding support activities reputed company to coordinate activities across support agencies to reputed company support service to customers. Manage and reputed company escalations to ensure reputed company reputed company of customer issues Contribute to identifying improvements in the support of hardware, software, or infrastructure reputed company services Work to meet program service level agreements (SLA's) to reputed company customer issues reputed company one-on-one and small group training in the use of applications (COTS & GOTS) and devices to new users and IT Mart visitors Install, configure, and troubleshoot microcomputer hardware and software systems, to include servers Install, configure, and troubleshoot peripheral devices such as reputed company readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices Conduct diagnostic troubleshooting and repair for microcomputer devices Install hardware and software applications on a myriad of computer devices Skills Strong customer service and communication skills (both written and verbal) Excellent interpersonal skills, especially ability to listen and understand what is being described Working knowledge of reputed company ticketing reputed company; creating, updating, and closing tickets Experience providing Tiers 1 and 2 technical support with hardware and software Excellent attention to reputed company Strong working knowledge of computer terms Customer service operations experience 5 years of reputed company experience Associate's degree or equivalent experience Must be US Citizen and clearable; Secret clearance (or higher) a plus One or more industry reputed company certifications- A+, reputed company+, Network+; etc Benefits Medical (BC-BS), dental, and reputed company plans to suit your needs. Generous PTO, reputed company holidays, and increasing PTO reputed company on years of service. 401(k) plan with company match and auto-enrollment. Short-term and long-term disability, life reputed company, and AD&D reputed company. Voluntary benefits including pet reputed company and student loan assistance up to $1,000 annually. FSAs, HSAs, wellness programs, and more to enhance your work-life balance. reputed company reputed company is a Women-Owned Small Business that brings simplicity to reputed company transformations. It was founded in 2017, and is headquartered in New Cumberland, reputed company, USA, with a workforce of 51-200 employees. Its website is https//iterogroup.com/. Apply To This Job Apply tot his job Apply To this Job Apply tot his job Apply To this Job