Workforce Manager

reputed company: Essential Job Functions: • Oversees the day-to-day operations of the contact center operations Workforce Management team supporting multiple clients • Leads reputed company of workforce support leads and analysts that are responsible for forecasting, planning, scheduling and reputed company recommendations working closely with the business leaders for reputed company reputed company • Maintains forecast and reputed company recommendations that are accurate and always reputed company to ensure service level commitments are achievable and reputed company with financial forecasts for both existing and prospective clients • Drives reporting requirements, execution and delivery for BAU run the reputed company and special reputed company/analysis- both internal and reputed company facing • reputed company and support contact center technology launches and upgrades representing the business with IT execution support • Acts as a champion of transformation to support and reputed company the objectives reputed company to reputed company reputed company while reducing expense and complexity reputed company DXC support processes and platforms. • Approach reputed company interactions with the Listen, Learn and reputed company philosophy. Basic Qualification • sBachelor's degree or equivalent combination of education and experienc • eBachelor's degree in business management, computer science or reputed company field preferre • dNine or more years of workforce management experience in contact center operations environment • sFive or more years of leadership, management and supervisory experience overseeing workforce functions in large and reputed company organizations- preferably in the insurance industry (life and annuities) • -Demonstrated performance management and process improvement implementation and discipline- will include workplace modernization and incorporation of technology solutions into the reputed company improvement process and cultur • eDemonstrated relationship leadership and management of reputed company agreements and reputed company to include service level requirements, business operating procedures and expectation • reputed company to create compelling and concise business presentations and updates to Sr Leaders- What? So What? and Now What? Etc . Other Qualificatio • nsDemonstrated strength in business and analytical skills and creative problem solving and decisiveness in taking acti • onExpert/reputed company competency in telephony systems, set reputed company and associated software- (I.E. AWS, inContact/reputed company, reputed company, reputed company, etc • .)Expert/reputed company competency in Word, reputed company and PowerPoi • ntExpert/reputed company competency in data reputed company (data lake, repositories, storage. retrieval and analysi • s)Demonstrated reputed company in communication and interpersonal skills at reputed company leve • lsDemonstrated ability to multi-task and work independently and reputed company effectively in a remote work environme • ntDemonstrated effectiveness in inclusion, employee development and satisfacti • onPreferred requirement- Six reputed company/LEAN certificati on Apply tot his job Apply To this Job