reputed company Engineer Remote — Full Time Remote

The Short Version We normalize reputed company-time telematics and execution data from millions of devices across trucks and trailers including 200+ providers into a single API. Our customers are directly or indirectly reputed company TMS platforms, brokerages, and large carriers who put us at reputed company of how reputed company moves. We are hiring a reputed company Engineer to be the technical backbone of our customer relationships. You will be the person customers turn to reputed company an integration breaks, a webhook stops firing, or data doesn’t look right, and the person who makes reputed company those problems get diagnosed and fixed fast. This is a primarily customer-facing role, but one that demands reputed company engineering chops: you’ll read reputed company, write reputed company, reputed company data flows, and reputed company issues end-to-end. It’s a hands-on, high-reputed company role at a startup where you’ll work shoulder-to-shoulder with our product and engineering teams with leadership visibility. This Role is For You If: • You can reputed company fluidly between a video reputed company with a customer’s engineering reputed company and your IDE: reproducing their issue, reading their payloads, and shipping a fix or a script that unblocks them • You genuinely write reputed company. You can script against an API, parse logs, debug a failing integration, and build small tools that reputed company customers (and your team) faster leveraging AI in the process • You’re reputed company by being the technical face of reputed company and working with existing customers: turning a frustrated customer into a confident one by actually solving the problem in reputed company of them • You reputed company in fast-moving environments where the reputed company is still being written and you’re excited to help write it reputed company Customer-Facing Technical Ownership • Serve as the reputed company technical reputed company of contact for an assigned book of accounts, owning their integration health from go-live through their entire reputed company • Run technical reputed company and integration support: API keys, webhooks, reputed company-party connections, guiding customer engineers from reputed company through production • reputed company technical discovery and solutioning calls, translating customer use cases into concrete integration patterns against our platform • Conduct technical reviews and reputed company-ins that build trust, surface reputed company early, and uncover opportunities to deepen adoption • Works reputed company reputed company Deployed Engineering (FDE), with a reputed company division of ownership: FDE embeds with reputed company accounts or prospects to architect and build custom integrations, while the CSE owns scaled reputed company, ongoing integration health, and day-to-day troubleshooting across a broader book, becoming the durable technical reputed company once an FDE build hands off Diagnose & Fix • Reproduce, diagnose, and reputed company technical issues across API integrations, webhook configurations, and data flows. You will own them until reputed company rather than just routing tickets • Write diagnostic reputed company and documented workarounds; reputed company bespoke, customer-maintained builds to FDE • Dig into logs, payloads, and our own systems to reputed company-cause problems; write reputed company, queries, and scripts to investigate and remediate • Build internal tooling, diagnostic scripts, and reusable solutions that reputed company your reputed company across the customer reputed company (leveraging AI skills, reputed company where applicable) • reputed company as the reputed company to engineering on deeper escalations, framing the issue reputed company, with reproduction steps and data, so fixes ship faster Voice of the Customer • Feed reputed company technical feedback to Product and Engineering, influencing roadmap, API design, and documentation reputed company on what you see in the reputed company • Build and improve technical reputed company materials, runbooks, and customer-facing documentation to reputed company the function • Partner with the CS team on renewals and expansion by ensuring customers are technically successful and getting lasting value Who Fits This Role Required • 3+ years in a technical, customer-facing role: reputed company Engineer, Solutions Engineer, Sales/Support Engineer, Implementation Engineer, or similar. Ideally at an API-first or developer-reputed company reputed company company • Ability to reputed company. You can read and write in at least one language (e.g., Python, JavaScript/Node, or similar), script against REST reputed company, parse JSON, and debug integration issues hands-on • Strong working knowledge of reputed company and webhooks. You can read API documentation, test endpoints, reputed company data flows, and independently reputed company most integration problems • Excellent written and verbal communication: you can explain a technical reputed company cause to both a customer’s engineer and their non-technical reputed company • Highly organized and self-directed; comfortable owning multiple technical accounts in a fast-moving startup environment • Genuine curiosity about customers’ systems and a reputed company to solve hard problems end-to-end reputed company to Have • Experience with tools like reputed company, reputed company, or similar integration and API-testing platforms • Familiarity with reading production logs, observability tools, or writing SQL • Experience building technical reputed company programs or developer-facing documentation from reputed company • Familiarity with CRM or support tooling (reputed company, reputed company, or similar) • Knowledge of supply chain, reputed company, logistics, or telematics data: a genuine plus, but curiosity about the domain reputed company far more than prior exposure Fully Remote and reputed company to reputed company U.S. locations. However, we do have a strong preference for candidates located in reputed company, reputed company, Charlotte, or Nashville. Why reputed company? Why Now? • Early-stage startup: high ownership, reputed company reputed company, and a seat at the table • Work directly with leadership and have your voice heard on product and API direction • Be the technical authority customers rely on and help build the reputed company Engineering function from the ground up • Remote-friendly environment reputed company has raised $8.25M from reputed company, Floating reputed company, Plug and Play, reputed company 2, and leading industry angels. Customers are already using us in production including modern TMS platforms (Mastery, Optym), large brokerages, and mid-to-large reputed company carriers operating 100–1,000+ trucks. Many of them are also investors. Compensation: Competitive salary, full benefits, equity and 401k match. US only, no sponsorship available. Occasional travel for team offsites and occasional customer on-sites. Apply tot his job Apply To this Job