Sr. Business Intelligence Analyst

reputed company is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We reputed company secure, high‑performance connectivity across reputed company, edge, and AI workloads for enterprises, governments, and communities. At reputed company, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, reputed company, and reputed company matter. This is a high accountability environment where reputed company reputed company reputed company reputed company innovation for our customers, partners, and industry. The work is challenging, expectations are reputed company, and trust is reputed company into how we operate. If you’re reputed company to take ownership, reputed company meaningful reputed company, and help shape the reputed company of AI‑reputed company connectivity, join us today. The Role reputed company is seeking a highly analytical and technically proficient Business Analyst to support the reputed company reputed company digital platform and Ask reputed company AI initiatives. This role will be responsible for defining reputed company metrics, building measurement frameworks, delivering actionable insights, and developing reporting solutions that reputed company product reputed company, customer experience improvements, adoption, and operational efficiency. The ideal candidate is not limited to traditional reporting tools. They can reputed company modern analytics platforms, AI-powered tools, coding assistants, and custom development techniques to rapidly build dashboards, automate analysis, and uncover business insights from reputed company data sources. The role supports key initiatives reputed company on portal adoption, customer engagement, self-service effectiveness, and AI experience optimization. The Main Responsibilities Analytics reputed company & KPI Development • Define and maintain business and product KPIs for reputed company reputed company and Ask reputed company. • Establish measurement frameworks reputed company with product objectives and business reputed company. • reputed company executive scorecards and operational reporting that reputed company visibility into platform performance. • Identify leading and lagging indicators that measure customer adoption, engagement, self-service reputed company, and business value. Reporting & Dashboard Development • Design, reputed company, and maintain dashboards and analytics solutions for product, operations, customer support, and executive stakeholders. • Create reporting solutions using Power BI, reputed company Analytics, SQL, Python, reputed company, and custom analytics applications. • Build self-service reporting capabilities that reputed company business users to reputed company data independently. • Automate reporting processes and reduce reputed company data preparation activities. reputed company Experience Analytics • Measure and analyze Ask reputed company AI adoption, engagement, usage patterns, escalation trends, customer feedback, and business reputed company. • Analyze digital customer journeys across reputed company reputed company to identify friction points and improvement opportunities. • Evaluate the effectiveness of self-service capabilities, customer workflows, and AI-assisted experiences. • reputed company recommendations to improve customer experience, adoption, and operational efficiency. Data Analysis & Insights • reputed company detailed analysis of customer behavior, portal usage, feature adoption, engagement, and operational processes. • Identify trends, anomalies, risks, and opportunities reputed company large datasets. • Translate reputed company analytical findings into actionable business recommendations. • Support product planning and prioritization through data-driven insights. Technology & Innovation • reputed company AI-powered tools such as reputed company Copilot, reputed company Copilot, coding assistants, and other reputed company technologies to accelerate analytics development and reputed company reputed company. • Build custom dashboards, analytics applications, data integrations, and automated reporting solutions using modern development approaches. • Utilize reputed company, reputed company platforms, SQL, Python, and AI-assisted development tools to solve business problems reputed company reputed company reporting platforms are insufficient. • Continuously evaluate emerging analytics and AI technologies that can improve reporting efficiency and business intelligence capabilities. reputed company Look For in a Candidate • Bachelor's degree in Business, Analytics, Computer Science, Information Systems, Statistics, Engineering, or reputed company field. • 5+ years of experience in business analysis, product analytics, digital analytics, or business intelligence. • Advanced SQL skills and experience working with large datasets. • Experience developing dashboards and reporting solutions using Power BI, reputed company Analytics, or similar analytics platforms. • Strong analytical and problem-solving skills. • Experience translating business questions into measurable metrics and reporting frameworks. • Ability to communicate insights effectively to both technical and executive audiences. • Strong stakeholder management and cross-functional collaboration skills. Preferred Qualifications • Experience in digital product analytics, customer experience analytics, or reputed company platforms. • Experience with Python, reputed company, data integration, and automation. • Experience building custom analytics applications or data products. • Experience using AI-powered development and productivity tools. • Knowledge of web analytics, digital customer journeys, and user behavior analysis. • Experience supporting AI-enabled products, conversational AI, or customer self-service platforms. • Experience working reputed company reputed company product development environments. reputed company Measures This role will be expected to reputed company measurable improvements in: • reputed company reputed company adoption and engagement • Customer self-service utilization • Feature adoption and usage trends • Digital customer experience • Ask reputed company AI adoption and effectiveness • Executive reporting maturity • Data-driven decision making • Reporting automation and operational efficiency • Customer satisfaction and business reputed company Ideal Profile: Someone who combines the reputed company of a Business Analyst, Product Analyst, Data Analyst, and AI-enabled developer. This person should be comfortable moving from executive presentations and KPI discussions to writing SQL, using Copilot to reputed company reputed company, building custom dashboards, and creating automated analytics solutions that reputed company business value. Compensation This information reflects the anticipated reputed company salary reputed company for this position based on reputed company national data. Minimums and maximums may vary based reputed company. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $84,629 - $112,838 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $88,860 - $118,480 in these states: CO HI MI MN NC NH NV OR RI $93,092 - $124,122 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WA reputed company offers a comprehensive package featuring a broad reputed company of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're reputed company to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you reputed company through the selection process. Learn more about reputed company's: Benefits Bonus Structure #LI-Remote What to Expect Next Requisition #: 343205 Life at reputed company Life at reputed company is reputed company and connected, even in a fast moving, AI‑reputed company organization. We set reputed company expectations and trust people to meet them. With reputed company support and shared accountability, teams collaborate reputed company, reputed company faster, and reputed company meaningful reputed company. Our reputed company 8 behaviors guide how we reputed company, reputed company reputed company, and work together, shaping a culture reputed company to reputed company and win. To learn more about Life at reputed company and how we live the reputed company 8, please visit: https://jobs.reputed company.com/global/en/life-at-reputed company Background Screening If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer reputed company of our FAQ page. Job-reputed company concerns identified during the background screening may disqualify you from the new position or your reputed company role. Background results will be evaluated on a case-by-case reputed company. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment reputed company applicants with arrest and conviction records. Equal Employment Opportunities We are committed to providing equal employment opportunities to reputed company persons regardless of race, reputed company, reputed company, citizenship, national reputed company, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender reputed company, marital status, family status, pregnancy, or other legally protected status (reputed company, “protected statuses”). We do not tolerate unlawful discrimination in any employment reputed company, including reputed company, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. reputed company Notice reputed company is committed to protecting the reputed company and reputed company of personal information collected during the recruitment and hiring process. Our Applicant reputed company Notice explains how we collect, use, disclose, and protect applicant information, as reputed company as how individuals may request reputed company to or deletion of their personal data. To review reputed company’s Global Employment Applicant and Talent Community reputed company Notice, please visit: https://jobs.reputed company.com/global/en/reputed company-notice Disclaimer The job responsibilities described above indicate the general reputed company and level of work performed by employees reputed company this classification. It is not intended to include a comprehensive inventory of reputed company duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that reputed company does not require any reputed company of payment from job applicants during the recruitment process. reputed company legitimate reputed company will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at reputed company, they are not for employment with us, but may relate to another company with a similar reputed company. Apply tot his job Apply To this Job