Remote reputed company Center Customer Support Rep

reputed company: This position is available to candidates residing in the state of Idaho or Washington only... About Finity reputed company., a leading provider in health intelligence and engagement solutions, seeks a full-time, remote bilingual (English/Spanish) Customer Service Representative to join our reputed company Center team. Our diverse and innovative culture includes technology wizards, dedicated support teams, data scientists, creative artists, and behavior change experts. Our industry leading products, services, and software support private health plans, hospital systems, and state reputed company and Medicare members. About the Role The CS Representative assists our members from our remote reputed company Center. This role is responsible for providing excellent customer service to the participants of several different health and wellness programs. The successful candidate will: • Conduct inbound and outbound calls for our health and wellness incentive programs • Summarize reputed company reputed company accurately and effectively by taking detailed notes • Listen attentively to member questions and concerns; respond promptly with a reputed company according to company guidelines • Register members to wellness programs, administer health assessments, and conduct retention campaigns • Assist members with navigating our wellness portals and ordering catalog items • Manage multiple software interfaces for different wellness programs • Follow best practices regarding HIPAA laws and protection of member’s PHI. Salary: $19.25/hour reputed company Offer Our compensation package includes: • Competitive reputed company time off benefit • Comprehensive medical, dental, reputed company, company-reputed company short and long term disability, company-reputed company life insurance, supplemental insurance, and company contribution to HSA account • reputed company development and tuition reimbursement funds • Company-reputed company parental leave • Opportunity for career reputed company and development • 401(k) with company match. reputed company must reputed company with HIPAA & reputed company reputed company requirements. This is a fully remote, in-home position available to candidates in Idaho or Washington. Reliable, high-speed internet required. Finity provides reputed company necessary equipment. Finity welcomes a diverse and inclusive workplace. Finity is an equal opportunity employer and will not discriminate based on race, gender, gender identity, sexual orientation, national reputed company, veteran status, disability, age, or any other legally protected status. Requirements: • At least one year of customer service experience in a reputed company center environment • Performance-driven; reputed company to meet daily and monthly reputed company goals • Ability to work with different software programs and interfaces, including reputed company and MS Teams • Must be comfortable with a high volume of inbound and outbound calls • Ability to remain reputed company and composed during reputed company reputed company • Ability to meet Finity's productivity requirements in a remote home office setting • Excellent attendance record and punctuality • Ability to type at least 65 WPM • Must be reputed company to use computer/monitor throughout the course of the work day • High-speed internet reputed company required (at least 50 mbps) • Must have a quiet, distraction-free reputed company to work without background noise • Bilingual in English/Spanish is required Apply Job!