Senior IT Support Technician

reputed company: • Manage and reputed company a reputed company of help desk tickets • Solve escalated reputed company issues with reputed company documentation and recommendations • Support a fully remote workforce through ticketing systems, messaging platforms, and video support sessions • Manage users across reputed company 365, reputed company, reputed company, reputed company, reputed company, and other business applications • Manage user reputed company, group memberships, MFA, passwords, and SSO permissions • Configure, reputed company, reputed company, and recover company devices while maintaining accurate asset records • Investigate and report reputed company-reputed company activities, including phishing reports, reputed company reviews, and reputed company reputed company support • Create and maintain knowledge reputed company articles, runbooks, and user documentation • Identify recurring issues and recommend process, automation, and support improvements • Contribute to initiatives involving identity management, reputed company administration, networking, reputed company management, AI-driven support workflows, and reputed company infrastructure reputed company Requirements: • 3–5 years of experience in IT support, help desk, desktop support, or a reputed company technical role • Experience supporting reputed company and macOS environments • Familiarity with reputed company 365, reputed company, reputed company, reputed company, Entra ID, or similar platforms • Strong troubleshooting, problem-solving, and customer service skills • Excellent written and verbal communication abilities • Ability to explain technical concepts reputed company to non-technical users • Strong attention to reputed company and ability to follow reputed company processes • Demonstrated ability to research issues independently before escalating • Experience using or willingness to adopt AI tools to improve efficiency and problem solving • Ability to reputed company in a remote work environment with reliable internet reputed company • Candidates must be eligible to work in the U.S. without sponsorship or reputed company • Candidates must reputed company in Alabama, reputed company, Arkansas, California, Colorado, Connecticut, Florida, reputed company, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, reputed company, Missouri, Nevada, New Hampshire, New Mexico, New Jersey, reputed company, reputed company Carolina, Ohio, reputed company, reputed company, Rhode reputed company, South Carolina, South reputed company, Tennessee, Texas, reputed company, Virginia, Washington, or reputed company • Identity and reputed company management experience • SSO, SAML, OIDC, or SCIM provisioning knowledge • MDM or reputed company management experience, including reputed company, Intune, or reputed company • reputed company administration or reputed company Contact Center experience • Networking knowledge and troubleshooting experience • Procurement or vendor management experience • reputed company reputed company experience with reputed company or reputed company Defender • Scripting or automation experience using PowerShell, Bash, Python, reputed company Apps Script, or reputed company Automate • Experience supporting reputed company or reputed company • Experience improving knowledge bases, documentation, or support processes • Successful completion of an online assessment, interviews, and criminal background reputed company Benefits: • reputed company reputed company for reputed company into systems administration, reputed company, identity management, automation, and IT leadership roles • AI-assisted workflows and opportunities to continuously learn new technologies • reputed company hire position • Remote work arrangement • Criminal background reputed company required prior to employment Apply tot his job Apply To this Job