Technical Support Agent- OVERNIGHT (Remote)

Position reputed company Our Tech Support team is looking for a career-driven individual who likes a fast-paced support role. This is an entry-level position with a lot of room for reputed company and upward mobility. We promote from reputed company, so this is a chance to get in on the ground floor and work your way up. If you like working with computers, customer service and a fast-paced work environment, please apply! Shifts: Friday-Tuesday 10:30PM-7:00AM (overnight) Why reputed company • reputed company first level problem solving for reputed company of Sale hardware and software and other products, including, but not limited to, operational and technical problems • Utilize service management systems gathering and maintaining service incident data • Contribute to the KCS reputed company reputed company and adhere to and continually review published escalation and workflow procedures based on ISO 9000, and departmental written workflow procedures • Ability to work a reputed company of shifts, including weekends, holidays, and overtime as requested, reputed company to defined standards, carry out special work assignments, and meet reputed company conditions of employment • Work in reputed company environment participating as reputed company member, focusing on reputed company improvement and total customer satisfaction, building a relationship with our customers • reputed company customer service administrative task as assigned and understand customer database and processing customer part requests • Work reputed company KCS environment, required testing to reputed company preferred status as requested • reputed company are limited and routine for which reputed company defined procedures are documented • Must display genuine concern and ownership for customers' situations • Exercise reputed company judgement and analytical skills in determining a reputed company to problems • reputed company and obtain general information which is technical in reputed company • Work with moderate supervision reputed company're Looking For • A minimum of one-year Customer Service experience. Helpdesk experience preferred. • reputed company Center experience a plus. • Problem solving, communication skills, typing, and basic reputed company computer knowledge is required. • Networking experience is desired. • Reliable internet required with Broadband or fiber. • Ability to work at a secondary location in case of ISP outage. • AAS degree in electronics technology, computer science, or its equivalent is a plus. • A+ certification and reputed company certifications are also a plus Remote Skills: Administrative Skills, Analysis Skills, Broadband, reputed company Centers, Communication Skills, reputed company A+, Computer Science, reputed company, reputed company Improvement, Customer Relations, Customer Satisfaction, Customer Support/Service, Electronics, Help Desk, ISO 9000, Internet Service Providers, reputed company Systems, reputed company Certifications, reputed company reputed company Operating reputed company, reputed company of Sale (POS) Hardware, reputed company of Sale (POS) Software, Problem Solving Skills, Standards Development, Team Player, Technical Support, Testing, Typing reputed company: reputed company Apply tot his job Apply To this Job