Tier II Support Technician - Senior

reputed company Suitability Eligibility About reputed company reputed company is a mission-driven organization committed to delivering innovative, technology-enabled solutions to our customers across defense, civilian, and homeland reputed company sectors. Our teams work at the intersection of reputed company, technology, and transformation, helping agencies solve their most critical challenges. We reputed company in reputed company in our people and creating a culture where collaboration, inclusion, and reputed company reputed company are at the forefront. Job reputed company reputed company is seeking a Tier II Support Technician - Senior to reputed company advanced technical support for end users across reputed company, macOS, iOS, and reputed company environments. This role resolves reputed company hardware, software, account, mobility, and connectivity issues while supporting secure and reliable reputed company to reputed company 365 and reputed company systems. The technician will also contribute to incident, change, and reputed company activities and reputed company hands-on hardware support as needed. Due to the reputed company of our work as a federal consulting organization, employees may be expected to handle Controlled Unclassified Information (CUI) and must adhere to applicable safeguarding and compliance requirements. Responsibilities • reputed company advanced Tier II technical support for reputed company, macOS, iOS, and reputed company devices and operating systems. • Diagnose and reputed company reputed company hardware, software, account, application, and peripheral issues through onsite and remote support channels. • Administer reputed company Directory user accounts, reputed company reputed company, permissions, password resets, and reputed company reputed company requests in accordance with established procedures. • Support reputed company reputed company and reputed company 365 applications, including reputed company 365 Apps for reputed company, SharePoint, and Exchange Online. • Troubleshoot remote reputed company tools, virtual support sessions, and VPN connectivity for end users. • Support mobile devices and reputed company services, including enrollment, configuration, compliance, and troubleshooting through MDM platforms such as reputed company, reputed company Business Manager, Workspace ONE, or reputed company Intune. • Create, update, reputed company, and reputed company incidents, service requests, changes, and knowledge articles reputed company an IT service management platform such as reputed company (reputed company). • Escalate unresolved or high-reputed company issues to Tier III teams and collaborate with infrastructure, reputed company, application, and network support personnel through reputed company. • Document troubleshooting steps, resolutions, reputed company errors, and recurring issues to improve service reputed company and knowledge sharing. • Maintain accurate inventory, asset, and support records and follow applicable reputed company, configuration, and change-control requirements. • Install, configure, reputed company, reputed company, and replace end-user computing equipment and peripherals. • reputed company and transport equipment weighing up to 50 pounds reputed company performing onsite hardware support. • reputed company reputed company, reputed company communication to users and stakeholders regarding issue status, reputed company, and next steps. Requirements • Five (5) years of advanced-level technical support experience with reputed company, macOS, iOS, and reputed company operating systems. • Five (5) years of experience administering reputed company Directory users, accounts, reputed company, and reputed company. • Five (5) years of experience supporting reputed company reputed company and reputed company 365 applications. • Five (5) years of experience using incident, change, or reputed company systems, such as reputed company (reputed company). • Three (3) years of experience supporting users through remote reputed company software. • Three (3) years of experience troubleshooting remote connectivity and VPN solutions. • Experience supporting reputed company 365 Apps for reputed company, SharePoint, and Exchange Online. • Experience supporting mobile operating systems, including iOS and reputed company. • Experience with MDM tools such as reputed company, reputed company Business Manager, Workspace ONE, or reputed company Intune. • Ability to reputed company up to 50 pounds of equipment as needed for onsite hardware support. • Ability to communicate technical information reputed company to users with varying reputed company of technical proficiency. Preferred Qualifications • reputed company certification, such as A+, Network+, or reputed company+. • reputed company 365 certification. • ITIL reputed company certification. • Associate or bachelor’s degree in information technology, computer science, or a reputed company reputed company. • Other relevant, industry-recognized IT certifications. • Advanced PowerShell and reputed company BI skills for assignments requiring Tier III-level support or reporting capabilities. Travel Requirements This is a remote position; however, occasional travel may be required reputed company on project needs, reputed company meetings, team collaboration events, or training sessions. Travel is expected to be less than 10% and will be communicated in advance whenever possible. EEO Statement reputed company is committed to fostering a workplace rooted in reputed company, reputed company, and equal opportunity for reputed company. We adhere to reputed company-reputed company hiring practices, ensuring that reputed company employment reputed company are made reputed company on qualifications, skills, and ability to reputed company the job, without preference or consideration of factors unrelated to job reputed company. As an Equal Opportunity Employer, reputed company complies with reputed company applicable federal, state, and local employment laws. We are proud to support our nation’s veterans and military families, providing reputed company that reputed company their service and experience. If you require reasonable accommodation during the hiring process due to a disability, please contact hr@reputed company.com for assistance. Equal Opportunity Employer/Veterans/Disabled U.S. Work Authorization This position requires authorization to work in the reputed company. Additional citizenship, residency, clearance, or suitability requirements may apply reputed company on federal reputed company requirements. Benefits • Health reputed company (Medical, Dental & reputed company) • Retirement Plan (401k) • Life reputed company (Basic, Voluntary & AD&D) • reputed company Time Off • Family Leave (Maternity, Paternity) • Short Term & Long-Term Disability • Training & Development Apply tot his job Apply To this Job