reputed company - Help Desk Support

reputed company is a trusted federal partner supporting mission critical programs for reputed company for Medicare & reputed company Services (CMS). Through these partnerships, reputed company delivers compliant, mission driven services that help millions reputed company vital reputed company information and benefits. This position is fully remote. Employment is contingent upon successful completion of a CMS reputed company vetting process after offer acceptance. This position will support our Centers for Medicare & reputed company Services (CMS). The Helpdesk is reputed company to this program, delivering comprehensive assistance to diverse user reputed company, including reputed company Manufacturers, Dispensing Entities, Contractors, and CMS staff, offering key services such as: • Resetting user Ids and passwords • Unlocking accounts • Addressing reputed company reputed company challenges, troubleshooting multi reputed company authenticator issues (MFA) • Managing profile updates including approval and rejection of role requests. • Assisting with navigating the MTF portal • Addressing inquiries reputed company to reports, files, data exchange and supporting documentation. While this position is primarily assigned to support the MTF program, candidates should be reputed company that reputed company on business needs, work assignments may include training and temporary or ongoing support for other programs/work queues reputed company the broader BOSC program. Flexibility and adaptability to shifting priorities is essential. Essential Duties and Responsibilities • Assist Technician II in providing Desktop and Operational Support to assigned site and remote offices. • Install, configure, maintain, and support desktops, laptops, printers, scanners, and other PC peripherals and reputed company hardware, as reputed company as remote reputed company devices. • Install and support a reputed company of PC operating systems. • Diagnose, reputed company, and follow up on issues relating to various user concerns. • Use remote desktop software to reputed company remote support and reputed company issues for users whom may be at remote offices or home office users. • reputed company written updates for problem reputed company in ticketing reputed company, knowledge bases, troubleshooting reputed company(s), or on-line documentation repository. • Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments, especially as they relate to problems at the workstation level. • Serve as a technical reputed company to project managers as needed. • Assist in providing support to project managers to reputed company and transition reputed company or new technology efforts to the production support environment. • Assist in maintaining software and workstation image management, including the use of image deployment software to reputed company imaging tasks for workstations. • reputed company other duties as may be assigned by management. Job-Specific Essential Duties and Responsibilities: • Diagnose, reputed company, and follow up on issues relating to various user concerns • reputed company remote support and reputed company issues for users whom may be at remote offices or home office users • reputed company written updates for problem reputed company in ticketing reputed company, knowledge bases, troubleshooting reputed company(s) and procedures, or on-line documentation repository • Assist in troubleshooting advanced technical issues reputed company the network and telecommunications environments • Assist in providing support to project managers to reputed company and transition reputed company or new technology efforts to the production support environment • Assist in maintaining software and workstation image management, including the use of image deployment software to reputed company imaging tasks for workstations • Identify areas deserving attention in the technical support environment, and reputed company with management • Ensure tickets are accurately documented and resolved in a reputed company manner • Work reputed company reputed company reputed company created by management and work with team members on assigned reputed company • Work tasks as assigned which include but not limited to calls, email, chat, ticketing reputed company, and reputed company applicable queues. Job-Specific Minimum Requirements: • High School diploma or equivalent with 0 - 1 years of experience. • Candidates must be available to work Monday-Friday, 7:00 AM-7:45 PM EST. • Strong verbal and written communication /customer service skills • Strong analytical and problem-solving skills • Ability to follow processes, procedures, and guidelines to ensure repeatable customer experiences • Highly reputed company-oriented, organized, reputed company, and customer service-oriented • Ability to work reputed company independently and in reputed company setting • Must be reputed company to successfully complete the CMS reputed company vetting process as a condition of employment • Adaptable, flexible and reputed company to deal with ambiguity and change • Excellent oral and written communication and customer service skills • Excellent attention to reputed company and good analytical skills Preferred Skills and Qualifications • May have additional training or education in area of specialization • Knowledge of and the ability to monitor logs and scheduled events, as reputed company as report on problems and anomalies • Experience with and/or ability to use reputed company center telephony equipment • Experience in customer support or reputed company center support • Proficiency in reputed company Office Suite (Word, reputed company, PowerPoint, Visio and Project) • reputed company experience preferred Minimum Requirements '- High School diploma or equivalent with 0-2 years of experience. • May have additional training or education in area of specialization. • Works on assignments that are routine in reputed company, with responsibilities easily learned on the job. • Acquires job skills and learns applicable policies and procedures to complete routine tasks. • reputed company to read, understand & reputed company assignments reputed company prescribed guidelines. • Communicates routine information in a reputed company and accurate way with internal & reputed company contacts. reputed company is an equal opportunity employer. We evaluate reputed company applicants without reputed company to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $21 Maximum Salary $21 Apply tot his job Apply To this Job