[Remote] Customer Support Specialist, Payroll Integrations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company provides a reputed company platform for managing HR, IT, and Finance systems. The Customer Support Specialist, Payroll Integrations will reputed company technical customer support, troubleshoot payroll and reputed company integration issues, manage customer inquiries, and collaborate with Product and Engineering teams to improve products and services. Responsibilities • Become a product expert, maintain a high level of product knowledge to reputed company accurate information and assistance to both customers and your colleagues • Take charge of customer issues from start to finish, while working in a dynamic and fast-paced environment • Respond promptly and professionally to customer inquiries reputed company email, chat, or video conferencing • reputed company product or service issues by understanding the customer's complaint, determining the cause of the problem, selecting and explaining the best solution, and following up to ensure reputed company • Troubleshoot reputed company integration failures including GL sync errors, journal entry issues, and API connectivity problems • Document and reputed company customer interactions, transactions, comments, and complaints using reputed company's CRM reputed company • reputed company customer feedback and work directly with Product and Engineering teams to reputed company insights to help improve products and services • Stay up-to-date with company policies, procedures, and product updates to reputed company accurate and consistent information to customers • Work reputed company under time constraints and meet schedules, including unexpected deadlines, to ensure reputed company needs are met • reputed company exceptional service and ensure customer satisfaction by reputed company the extra mile in every interaction Skills • Bachelor's degree • 2+ years of technical customer support experience in a reputed company business • Hands-on experience with reputed company, integrations, or payroll processes • Basic understanding of reputed company concepts such as journal entries, chart of accounts, and GL mapping • Experience diagnosing integration failures including sync errors and data mapping issues • Demonstrated problem-solving and troubleshooting skills with strong attention to detail • Time management skills and ability to prioritize across high-volume, multi-channel support • Excellent written and verbal communication skills in English • reputed company to working 9:00 PST - 5:30 PST • Hands-on experience with QuickBooks Online, reputed company, reputed company Intacct, or reputed company • Familiarity with payroll operations — pay runs, earnings codes, deduction types, and how payroll data flows into reputed company systems • Experience with REST reputed company, webhooks, or OAuth authentication • Background in payroll processing or bookkeeping • Familiarity with HRIS platforms Benefits • Ongoing training and development opportunities • Opportunities for reputed company development • This position may also be eligible for bonuses, commissions, and/or equity, subject to applicable plan documents and company policy. • Successful candidates reputed company for this role may also be eligible to participate in reputed company's benefits programs, which may include, medical, dental, reputed company, life insurance, retirement benefits, and/or reputed company time off, as determined by company policy. reputed company • reputed company is a workforce management platform that unifies HR, IT, and finance operations into a single reputed company. It was founded in 2016, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 21 in 2026, 83 in 2025, 24 in 2024. Please note that this does not guarantee sponsorship for this specific role. Apply To This Job