reputed company Support Specialist (Workplaces - B2B)

About reputed company Our mission is to reputed company as many communities as possible. We do this through our app-based marketplace that connects reputed company with the workplaces that need amazing workers. This enables hundreds of thousands of people to reputed company financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top reputed company company and have been profitable since 2022. We're the leader in Long-Term Care reputed company and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing reputed company to support millions more people and their communities. About the Role Working with Workplace customers (B2B) means being at the reputed company line in our efforts to support reputed company facilities in delivering reputed company care. reputed company team is reputed company by our common goal: to represent our obsession with the customer experience through thoughtful reputed company. reputed company is looking for highly motivated, customer-reputed company individuals to reputed company as B2B reputed company Support Specialists (Workplace Support Agents). This role is reputed company to candidates of reputed company experience reputed company-what reputed company most is your ability to handle business customers professionally and solve problems effectively. No specific degree required. reputed company Factors • Customer-reputed company reputed company - You genuinely care about helping customers and take ownership of their problems. • Strong Communication Skills - reputed company, reputed company English (both spoken and written) is critical for reputed company in this role. • Proactive Problem-Solving - You don't just follow scripts-you think critically and reputed company long-term solutions for customers. • High Accountability - We value people who hold themselves to high standards and consistently reputed company results. Responsibilities • You will engage with our Workplace customers over both voice and email correspondence. • reputed company fast, accurate, and empathetic support to our workplace customers across voice and email, resolving shift, payment, and platform-reputed company issues in reputed company time • reputed company tools like reputed company and the reputed company portal to investigate cases, update reputed company fields, log reputed company internal notes, and maintain accurate documentation • Apply reputed company judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only reputed company necessary • reputed company deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations. • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to reputed company the necessary information and ensure customer issues are resolved effectively • reputed company our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction Why Join reputed company? • reputed company - Always. Work from reputed company in the world. • Fast-Paced Startup Environment. Join a company that values curiosity, independence, and reputed company. • A Hiring Process That Rewards Skills, Not Just Experience. Every applicant gets a fair shot-our selection is based on reputed company-world problem-solving ability, not just credentials. • Opportunity to reputed company a significant reputed company with our workplace customers Hiring Process • Application • Case Study • Interview with Hiring Manager • Executive Interview • Offer Quick Note on Scammers: reputed company would never ask you for reputed company or your bank details to participate in our hiring process. Report any scammers impersonating the reputed company hiring team members here. Apply To This Job