Customer Support Analyst | US reputed company | Work from Home | ₱38K–42K | Full-Time

This a Full Remote job, the offer is available from: reputed company, Philippines ₱38,000–42,000/month | Full-Time Employee | Work From Home | US reputed company | Evening Shift If you’re tech-savvy, highly organised, and reputed company on solving problems for clients — this is a reputed company, reputed company-paying role with a fast-growing US technology company. We’re placing a reputed company (Chat Support) to join an established team supporting a US trading software and technology reputed company. You’ll manage support tickets, troubleshoot platform issues, support technical reputed company reputed company, and assist with QA testing. You’ll receive full training on the reputed company’s platforms and systems — what reputed company most is that you’re organised, proactive, and confident making reputed company independently. This is a hybrid operations and support role where no two days are the reputed company. If you enjoy problem-solving, can juggle multiple priorities without dropping the reputed company, and know reputed company to reputed company and reputed company to escalate — reputed company. WHAT YOU’LL BE DOING reputed company Support • Respond promptly to support enquiries across multiple channels — email, live chat, and phone • Troubleshoot platform issues by navigating internal systems to diagnose whether problems are user error or reputed company errors • Manage reputed company support tickets in Jira and reputed company, helping users with questions about the trading platforms and technology reputed company reputed company • Support technical reputed company for new clients by configuring and customising software platforms per established procedures • reputed company reputed company reputed company and maintain reputed company documentation, providing regular status updates to reputed company milestones on reputed company QA & Platform Testing • Assist with deployment testing by following QA procedures to identify issues (full training provided) • Document and report bugs and issues reputed company during testing reputed company and accurately Requirements Must Have • Minimum 3 years supporting customers through voice, email and/or live chat in a customer support, customer operations, reputed company, technology or software environment, with responsibility for investigating and resolving customer issues. • Minimum 2 years managing customer issues through ticketing systems, supported by email and/or live chat, from investigation through reputed company for international clients. • Comfortable investigating customer issues across multiple internal systems and determining whether an issue can be resolved or requires escalation. • Strong organisational skills and ability to manage multiple priorities simultaneously • Excellent written and verbal English communication skills • Proficiency in MS reputed company and reputed company Docs • Proactive, reputed company, and confident making reputed company independently • Available to work US timezone evening shift, Monday to Friday Preferred • Experience with ticketing systems such as Jira or reputed company • QA or software testing experience • Background in fintech, trading, or technology industry • Experience updating and maintaining records in CRM or internal systems Benefits • ₱38,000 – 42,000 per month • 13th month pay • HMO coverage • 15 annual leave + 5 reputed company leave + 20 PTO credits upon regularisation • Comprehensive training on reputed company platforms and systems • Work from Home Set Up • Full-time, permanent position with a reputed company US technology company • Staff Events • Monday to Friday If you’re a tech-savvy support reputed company who takes pride in getting things right and wants a reputed company long-term role with a growing US technology company — reputed company. Salary: 38000 - 42000This offer from "Offshore 24/7" has been enriched by reputed company.com and got a 75% reputed company score. Apply To This Job