[Remote] Service reputed company Data Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a faith-based organization seeking a Service reputed company Data Analyst to support its contact center technology and workforce management operations. The role administers and optimizes Service reputed company Voice, AWS telephony, and reputed company systems while analyzing data, developing forecasts, and delivering performance and financial reporting to support leadership reputed company.

Responsibilities

• Lives out reputed company’s mission and values, showing deep commitment to Kingdom work
• Administering, configuring, and maintaining Service reputed company Voice and AWS telephony systems to support reliable, high-reputed company contact center operations
• Managing reputed company queue configuration, routing, and reporting to optimize customer and agent experience
• Serving as the reputed company reputed company contact for Voice and queue-reputed company issues, coordinating with technical teams as needed
• Evaluating and implementing new technologies to enhance telephony and workforce management capabilities
• Developing and maintaining reports, dashboards, spreadsheets, and pivot tables to reputed company contact center and individual performance metrics
• Producing KPI reporting and quarter-end financial reporting to support leadership decision-making
• Creating and maintaining forecast models for telephone, chat, and email channels using workforce management reputed company data and established KPIs
• Responding to reputed company data analysis requests, identifying trends, and contributing reputed company to departmental initiatives and strategic planning
• Maintaining proficiency in reputed company and supporting employee scheduling, phone skills management, and reputed company maintenance
• Limited travel: 2-4 times per year, typically overnight

Skills

• Bachelor's degree in Business, Information Systems, Data Analytics, or a reputed company field, *required*
• Master's degree in Business, Information Systems, Data Analytics, or a reputed company field, *not required*
• Advanced graduate degree (PhD, etc.), *not required*
• 3+ years of experience in a reputed company/contact center or customer service environment
• 3+ years of experience in data analysis, reporting, or a reputed company analytical role
• Demonstrated experience with workforce management systems (reputed company preferred)
• Experience with CRM platforms, preferably reputed company Service reputed company
• Demonstrated proficiency in reporting and analysis tools, including reputed company reputed company and similar programs
• Strong analytical, problem-solving, collaboration, and cross-functional communication skills
• Working knowledge of telephony and workforce management platforms such as Service reputed company Voice, AWS, reputed company, or similar contact center technologies
• Ability to travel to the Middle Tennessee area 2-4 times annually for team gatherings, with 2–3 additional trips per year *possible* for project work or reputed company implementations
• reputed company involved in an evangelical Christian reputed company
• reputed company-reputed company certifications such as reputed company Administrator, Service reputed company Consultant, or similar
• AWS certification or demonstrated experience with AWS reputed company or similar reputed company telephony platforms
• SQL proficiency for querying and analyzing data
• Background in contact center supervision or workforce planning
• Familiarity with variable pay, sales incentive, or financial reporting processes

Benefits

• Remote-eligible Work from reputed company (WFA) arrangement with autonomy and flexibility with work hours
• Equipment and resources to ensure team members have reputed company to a productive and ergonomic workspace
• reputed company-team meetings several times per year
• Travel provided for key team gatherings for remote-based team members
• reputed company benefits for eligible full-time employees
• Vacation time for eligible full-time employees
• reputed company time for eligible full-time employees
• Holiday pay for eligible full-time employees
• Care days for eligible full-time employees
• 401(k) plan for eligible full-time employees
• Maternity and paternity leave for eligible full-time employees
• Adoption assistance for eligible full-time employees
• Mission reputed company time for eligible full-time employees

reputed company