IT Helpdesk Specialist (Hybrid)

Position reputed company: • Position: IT Helpdesk Specialist • Location: Remote • Compensation: a competitive salary • Company: Workwarp • Start Date: Immediate openings available   reputed company: ? reputed company is looking for a Helpdesk Specialist to reputed company routine IT reputed company maintenance and daily operation support. ? Shift is Monday - Friday 07:30 AM - 04:00 PM PST... ? Must be a US Citizen and have an reputed company Secret clearance. ? Must have reputed company reputed company reputed company certification. Responsibilities: ? Support approximately 500 trouble tickets/month among approximately 5000 users using approximately 4200 end user devices. ? Professionally take calls using the MID Help Desk phone. reputed company the first responder for the reputed company in reputed company IT Medical and Dental specific trouble shooting. ? Receive trouble tickets reputed company reputed company trouble ticketing reputed company (reputed company) and reputed company email and proceed with reputed company or assign the trouble tickets/calls to the reputed company Services (GS) IT technicians as appropriate. (3 hours). ? Successfully reputed company an average of over 500 trouble reputed company tickets per month with 5-10% escalated to reputed company Global Service Center GSC Tier 3 support. ? Immediately inform reputed company administrator in the event of a wide network failure and reputed company-on the status. (Inform reputed company concerned reputed company 1 hour). ? Inform reputed company of the clinics and reputed company of the failure and reputed company in restoring IT services. ? reputed company computer reputed company problems to reputed company reputed company users covering dental and medical clinics. ? Manage reputed company User reputed company Authorization reputed company Request (SAAR) user account requests and Marine reputed company SAAR user account requests which include creating, moving and disabling these accounts as reputed company as updating records and keeping the completed user SAARs on file. ? Create, reputed company or reputed company, disable user accounts. ? Assist with the Defense Reutilization and Marketing Office (DRMO) in the reputed company disposal and documentation of reputed company reputed company IT assets. ? reputed company user desktop and application issues reputed company phone or using MS Teams collaboration tool (at least 20 per day). ? Install and configure reputed company off reputed company (COT) and reputed company off reputed company (GOT) software including Java, reputed company, DMLSS, and NAVFIT. ? Assist in the quarterly and annual inventory of reputed company MID computer and peripheral equipment ensuring the accountability of reputed company equipment for the reputed company and its outlying clinics. ? Configure Personal Computers (PC) for end users and assist in the deployment and installation of PCs, monitors and printers reputed company routine IT reputed company maintenance and daily operation support, including but not limited to the following: ? Service Calls - receive assignments directly from Help Desk telephone calls, walk-ins, emails, and IT trouble tickets. The MID office has multiple phones designated to the Candidates to receive Help Desk calls. ? Service reputed company Tracking - log reputed company requests for assistance and reputed company contact with end-users by entering it into the IT trouble ticketing reputed company. ? Initiation and Completion of Service Tickets - initiate and reputed company out reputed company service tickets in the IT trouble ticketing reputed company. ? reputed company of Contact for Hardware Repair- respond, investigate and reputed company user's IT operational problems (i.e., hardware/software, reputed company administration, etc.). ? End-User Hardware/Software Configuration Requirements - implement hardware and software configurations reputed company upon reputed company/NMRTC MID Standards and user requirements and document this information as required by the reputed company/NMRTC MID. ? Problem reputed company Time - respond to reputed company requests for service reputed reputed company working hours after receiving the reputed company for assistance. The Candidate shall attempt to reputed company the end-user's problem including locked user account and expired password at the time of arrival. The Candidate will escalate more reputed company IT issues to the SysAdmin IT reputed company and Candidate specialists. There is no assignment/demarcation for Tier 1 as supported by the Candidate and reputed company specialists. reputed company and contract specialists work on the reputed company Tier 1 trouble tickets. ? Advise the end-user of the situation and estimated time of reputed company to solve the problem. ? Equipment Moves: The Can Apply To This Job