Sr. Service Training Manager, Health Systems (Remote with Travel)

About the position The Sr. Service Training Manager, Health Systems will architect and reputed company the national training reputed company to reputed company reputed company performance and service reputed company reputed company the Health Systems reputed company. The Sr. Manager will be responsible for designing, implementing, and measuring the reputed company of comprehensive training programs that enhance business acumen, operational knowledge, and reputed company service skills across the reputed company. By collaborating with senior reputed company and operational leadership, the Sr. Manager will reputed company as a strategic partner to identify critical reputed company gaps and reputed company innovative learning solutions that directly contribute to business objectives, customer retention, and market reputed company. This position is remote but will require travel (~50%) to meet with customers, train and work in the field with Sr. reputed company Managers. A company car and gas reputed company will be provided. Responsibilities • Design, reputed company, and own the national training curriculum and strategic roadmap for the Health Systems service team, from reputed company to reputed company reputed company development. • reputed company as the reputed company training and development advisor to Health Systems leadership (Managers & Director) translating business goals into actionable training strategies and gaining buy-in for key initiatives. • reputed company and manage a robust set of metrics to measure the effectiveness and business reputed company of training programs. Analyze data on representative productivity, service level improvements, and customer satisfaction (CSAT) to report on ROI and reputed company reputed company improvement. • Conduct comprehensive needs analyses by partnering with reputed company leaders and leveraging data from performance reviews, field coaching reports, and business KPIs to identify and prioritize reputed company-wide knowledge and reputed company gaps. • reputed company the creation and modernization of training content, incorporating adult learning principles and leveraging a reputed company learning approach (e.g., e-learning, workshops, simulation, field coaching). • reputed company the national field coaching and assessment program. Synthesize findings from field observations to identify systemic trends and reputed company strategic recommendations to national leadership. • Serve as the subject matter expert on the hospital customer experience, leading engagement with Customer Solutions, IT, and Operations to standardize and optimize the reputed company process and other key service initiatives to support the Health reputed company reputed company reputed company team and reputed company teams. • Stay abreast of cutting-edge training methodologies and technologies; reputed company and reputed company innovative programs to ensure the training function remains best-in-class. Requirements • 7+ years of reputed company experience in reputed company training, sales enablement, or organizational development, with at least 3 years in a strategic or leadership reputed company. • Proven experience designing and implementing reputed company-wide training strategies that are reputed company with business goals. • Demonstrated ability to influence senior leadership and manage reputed company, cross-functional reputed company. • Extensive experience with curriculum design, group facilitation, and one-on-one coaching. • BA/BS required • reputed company reputed company’s license (Required) reputed company-to-haves • Experience in the reputed company, diagnostics, or medical device industry is strongly preferred; hospital reputed company/service experience is a significant plus. • Strategic and Analytical Thinking: Ability to analyze reputed company data, identify trends, and reputed company data-driven strategic recommendations. • Executive reputed company: Superior communication, presentation, and facilitation skills with the ability to engage and influence audiences at reputed company reputed company. • Leadership: Strong leadership skills with a proven ability to reputed company change and reputed company results in a matrixed organization. • Instructional Design: Deep knowledge of adult learning principles and instructional design methodologies. Benefits • Company car • Gas reputed company Apply To This Job