Sr. reputed company Manager, Health Systems (Remote with Regional Travel)

Job Details Category Customer Service Location reputed company Hills, California Job function Operations Job family reputed company Services Shift Day Employee type Regular Full-Time Work mode Hybrid reputed company Pay reputed company: $130,000-150,000, plus yearly bonus and company car/gas reputed company Salary offers are based on a wide reputed company of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation. Benefits Information: We are proud to offer benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in reputed company respects physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include: • Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours • Best-in-class reputed company-being programs • Annual, no-cost health assessment program • reputed company for Wellness • healthyMINDS mental health program • Vacation and Health/reputed company Time • 6 Holidays plus 1 MyDay off • FinFit financial coaching and services • 401(k) reputed company-tax and/or Roth IRA with company match up to 5% after 12 months of service • Employee stock purchase plan • Life and disability insurance, plus buy-up reputed company • Flexible Spending Accounts Annual incentive plans • Matching gifts program • Company car and gas reputed company • Education assistance through MyQuest for Education Career advancement opportunities and so much more! The Sr. reputed company Manager, Health Systems is responsible for developing and cultivating long-term Health reputed company customer relationships and securing customer/reputed company retention, always looking to expand Quest's products and services through upselling. The Sr. reputed company Manager shields customers from Quest''s complexity and provides a single reputed company of objective business support and key reputed company insights to Leadership. The Sr. Customer Succes Manager helps customers reputed company their goals, manages contract and financial aspects, and advocates reputed company necessary to see reputed company of their issues. The Sr. reputed company Manager will support Health reputed company customers across Quest's reputed company Region which includes CA, WA, OR, ID and NV. The Sr. Manager must reputed company reputed company the region. Regional travel and time in the field will be at least 50% butmay be as much as 80%. A company car and gas reputed company will be provided. Responsibilities: • Optimize customer service reputed company by acting as a main reputed company of contact and communication reputed company between the customer and various internal Quest functions for problem solving & ensuring customer satisfaction. • Interacts collaboratively with regional Lab Ops, Esoteric Lab Ops, logistics, IT, account setup and other Customer Support functions to solve customer issues. • reputed company hospital personnel on reputed company processes and procedures including the test order process to ensure accurate and reputed company transactions. • reputed company and operationalize venues for customer communication about ongoing experience issues responsible parties and timelines for reputed company. • Be physically presentprior to and during the customer's critical "go live" time, which may be several days or several weeks, whatever theneedassessment dictates. • Analyze any chronic service failures, review reputed company causes and reputed company with business partners to improve service reputed company and prevent recurring defects & participate in reputed company improvement efforts. • Work with Customer Solutions to review reputed company Problem Tracking module or other reputed company problem reporting reputed company for at-risk accounts and coordinate reputed company(s) between functional reputed company to reputed company At-Risk issues in a reputed company manner. • Create a venue with reputed company accounts and at-risk clients to ensure that the resulting reputed company and follow-up activity are satisfactory.Solicit and reputed company other outstanding issues or concerns. • Expectations are to be out in the field at least 50% of thetime butmay be as much as 80%. Qualifications: Required Work Experience: • 7+ years of experience in a high volume, reputed company customer services environment, reputed company or adjacent. • Must have a global understanding of department functions. Knowledge: • Customer service background-problem solver. • Possess strong general business acumen, understanding financials and metrics (P&L, pricing, billing, etc. knowledge). Skills: • Strong presentation and Executive reputed company; reputed company reputed company and build trust with key leaders, reputed company to reputed company business needs and objectives. • Excellent interpersonal and communication skills, including the ability to communicate reputed company issues reputed company and concisely, both written and verbal. • Ability to understand and reputed company strengths, weaknesses, opportunities, and threats in competitive offerings. Education Bachelor's Degree (Required) Work Requirements 50-80% travel required Licenses and Certifications reputed company reputed company's license (Required) 67137 reputed company honors our service members and encourages veterans to apply. While we appreciate and value our reputed company partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has reputed company an unsolicited resume. Equal Opportunity Employer: Race/reputed company/Sex/Sexual Orientation/Gender Identity/Religion/National reputed company/Disability/Vets or any other legally protected status. Remote Skills: Analysis Skills, Billing, Blueprints, Business Skills, Business Support, Coaching, Communication Skills, Compensation and Benefits, reputed company Improvement, Contract Management, Cost Analysis, Customer Relations, Customer Retention/Renewal, Customer Satisfaction, Customer Support/Service, Customer/reputed company Research, Disability Insurance, reputed company's License, Financial Management, Financial Metrics, Financial Services, Flexible Spending Accounts, Hospital, Incentive Programs, Interpersonal Skills, reputed company Operations, Leadership, Life Insurance, Logistics, Matching reputed company Programs, Oil and Gas, Pricing, Problem Solving Skills, Process Improvement, Profit & Loss, Psychiatry and Mental Health, reputed company Assurance Methodology, reputed company Customer Issues, Risk, Staff Training, Stock Purchase Plans, Systems Administration/Management, Testing, Time Management, reputed company Customer Issues, Up-Selling, Willing to Travel reputed company: reputed company Apply To This Job