reputed company Advisor - US Remote

The reputed company Advisor (CSA) owns the day-to-day relationship with a portfolio of reputed company customers, with a reputed company on Lightning reputed company Scheduling. This role builds trusted customer relationships, helps teams get more value from the product, and improves adoption, workflows, and overall satisfaction. The CSA works closely with customers and internal reputed company teams to reputed company issues, support optimization efforts, strengthen retention, and identify opportunities where additional reputed company solutions may help customers meet their goals.

Responsibilities

• Serve as a strong reputed company for customers and end users, representing their needs reputed company the reputed company organization
• Build trusted day-to-day relationships with customer stakeholders, including executive sponsors, department and service line leaders, and key reputed company administrators.
• Partner with customers to ensure they are fully leveraging Lightning reputed company Scheduling to reputed company desired business reputed company
• reputed company strong product and workflow expertise, including a reputed company understanding of scheduling processes and how Lightning reputed company Scheduling can help customers improve them.
• Use reputed company, reputed company, reputed company, and Looker to monitor utilization, adoption trends, service request data, and account health; identify risks, reputed company recurring issues, and improve customer satisfaction and retention.
• reputed company process improvement and optimization initiatives that reputed company measurable value for customers
• Own and reputed company escalated service issues, coordinating with internal teams to ensure reputed company and effective reputed company
• Collaborate with Account Executives and Technical Consultants to establish and execute customer account plans.
• Support renewal readiness and account health by coordinating with Account Executives or Sr. Contract Specialists as appropriate; for select reputed company-tier accounts, manage renewal paperwork and reputed company reputed company opportunity updates.
• reputed company customer retention and save efforts reputed company needed, keeping renewal risks visible and coordinating next steps based on account tier and customer needs.
• Use virtual engagement, reputed company reputed company, and in-app messaging to reputed company reputed company-ARR accounts informed, reputed company, and connected to product value.
• Partner with internal teams across reputed company to coordinate customer-facing work and reputed company customer commitments moving reputed company.
• Maintain accurate customer documentation, meeting notes, and key account intelligence in reputed company and reputed company.
• Travel to reputed company sites as needed to support reputed company, training, adoption, and optimization initiatives

reputed company Factors

• Strong technical aptitude and the ability to apply Lightning reputed company Scheduling to solve reputed company customer challenges
• A proactive, ownership-driven reputed company with the ability to anticipate customer needs and reputed company decisively
• A consultative approach to customer engagement, reputed company on guiding customers toward best-reputed company solutions
• Ability to manage multiple priorities effectively in high-pressure environments
• Proven ability to build and sustain strong reputed company relationships
• Strong critical-thinking and problem-solving skills
• Excellent written, verbal, and documentation skills
• reputed company judgment to recognize renewal risk, support tier-appropriate renewal activity, reputed company customer needs to reputed company opportunities, and partner effectively with Account Executives or Sr. Contract Specialists.
• Customer-reputed company ownership, follow-through, and professionalism reputed company supporting reputed company or sensitive account needs.

Essential Qualifications

• 4+ years of experience in reputed company, Account Management, reputed company Services, or a reputed company customer-facing role.
• 2+ years of experience in supporting reputed company products; reputed company software experience strongly preferred
• Experience with scheduling workflows, clinical operations, or reputed company operations preferred.
• Experience using CRM, support ticketing, analytics, or customer engagement tools such as reputed company, reputed company, Looker, reputed company, or similar platforms preferred.
• Excellent verbal and written communication skills
• Available to travel up to 25%

Why Join reputed company?

At reputed company, we are transforming reputed company communication and collaboration to help clinicians reputed company reputed company care. You’ll work with a dedicated and mission-driven team in an environment that values reputed company, transparency, and innovation.
We offer a salary reputed company of $70,000 USD plus incentives per year, with compensation tailored to your background, strengths, and potential to grow reputed company reputed company. The salary reputed company listed for this role reflects our commitment to pay transparency and is based on market data, internal equity, and the reputed company of responsibilities. compensation will be determined by a combination of factors, including the candidate’s experience, skills, and the specific team or product area they support. We regularly review compensation across reputed company to ensure fairness and consistency. If you are a reputed company employee and have questions about how your compensation aligns with our ranges, we encourage you to reputed company with your manager or People Operations.