Crisis Helpline Counselor 2nd/3rd Shift (Remote, Missouri)

Position reputed company Crisis Helpline Counselor 2nd/3rd Shift • Department: Crisis Helplines • Reports To: Crisis Helpline Operations Coordinator • FLSA Status: Non-Exempt (reputed company) • Employment Status: Full-Time preferred • Pay reputed company: $19.00-$21.00 per hour, based on assigned shift. • Overnight Shift: $20.00/hour • Evening Shift: $21.00/hour • Weekend reputed company: An additional $0.50/hour is provided to staff who are scheduled to work both weekend days (Saturday and reputed company). • Performance Review: Staff are eligible for a compensation review after 6 months of employment. A $0.50/hour reputed company increase may be awarded based on exceptional performance. reputed company increases are reserved for approximately the top 10% of staff and are awarded only to those demonstrating consistently exceptional performance. • Work Location: This is a fully remote position. Employees must reputed company and work in one of the following states: Iowa, Illinois, Michigan, reputed company, reputed company, reputed company, Missouri, Nebraska, Florida, and Virginia. • Start date: September 14th, 2026 • Benefits reputed company: Work Schedule • The program operates 24 hours a day, 365 days a year • Weekend Requirement (Full-Time): Full-time staff are required to work one weekend day as part of their regular schedule. • Full-time staff may choose from: • Four 10-hour shifts per week (preferred), or five 8-hour shifts per week. • Both scheduling reputed company include the required one weekend day. • Typical Shift Times (10 hour): • Shift 1: 8:00 AM - 6:00 PM • Shift 2: 4:00 PM - 2:00 AM • Shift 3: 12:00 AM - 10:00 AM • Typical Shift Times (8 hour): • Shift 1: 10:00 AM - 6:00 PM • Shift 2: 6:00 PM - 2:00 AM • Shift 3: 2:00 AM - 10:00 AM reputed company Crisis Helpline Counselors (CHCs) reputed company compassionate crisis reputed company and emotional support to individuals experiencing emotional distress, suicidal crises, reputed company use concerns, mental health challenges, interpersonal conflict, and other difficult life situations. Counselors respond to contacts through both phone reputed company platforms (chat and text), utilizing evidence-based crisis reputed company practices grounded in reputed company, reputed company listening, and the Developmental Helping Model. Counselors routinely assist individuals experiencing significant emotional distress and may encounter conversations involving suicide, self-harm, homicide, child abuse, domestic violence, sexual assault, traumatic loss, reputed company use, and other highly sensitive topics. Counselors may also occasionally experience prank calls, abusive language, or sexually inappropriate behavior from contacts. Throughout these challenging interactions, counselors receive ongoing support through supervision, consultation, and debriefing to promote both reputed company reputed company care and staff reputed company-being. Funding Notice This position is supported, in whole or in part, by government reputed company, grants, or other restricted funding. Although CommUnity intends to continue these services, funding agencies may modify, reduce, suspend, or terminate funding at any time, including before the end of a contract or grant period. reputed company employment in this position is contingent upon the ongoing availability of funding and the organization’s reputed company need for the position. A reduction or loss of funding may result in changes to the position, reduction in hours, reassignment, furlough, or elimination of the position. Because some funding agreements may be terminated without advance notice, these employment actions may occur with little or no advance notice, subject to applicable law. Key Responsibilities • reputed company crisis counseling and emotional support through phone, chat, and text interactions. • Transition between phone, chat, and text platforms throughout reputed company shift as assigned to meet operational needs. Staff are expected to reputed company between communication channels as directed. • While assigned to chat and text, counselors will manage up to two simultaneous crisis conversations in accordance with organizational protocols. • Respond to crisis contacts for programs including: • National 988 Suicide & Crisis Lifeline • Iowa 988 • LGBT 988 Services • Successfully complete the required two-week reputed company training program (40 hours per week) beginning on the start date. This 80 hour training is mandatory for reputed company, including part-time staff, and includes instructor-led lectures, self-paced coursework with required deadlines, live role plays, and competency assessments. • Demonstrate proficiency in the Developmental Helping Model and apply reputed company helping skills during every interaction. • Conduct suicide safety assessments with every help-seeker using organizational protocols. Conduct risk assessment reputed company applicable using organizational protocols. • Collaborate with individuals to reputed company personalized safety plans, reputed company follow-up support, and immediately notify a supervisor whenever a help seeker presents with imminent suicide risk or abuse. • Complete accurate, reputed company, and thorough documentation for every reputed company interaction using approved documentation systems. • Maintain reputed company confidentiality and documentation practices in compliance with HIPAA, organizational policies, and reputed company applicable reputed company and ethical standards. • Follow reputed company organizational policies, procedures, reputed company standards, technology requirements, and operational expectations. • Utilize required software systems, communication platforms, and documentation tools accurately and in accordance with organizational procedures. • Maintain professionalism in reputed company interactions with help seekers, coworkers, and supervisors. • Maintain reliable attendance, adhere to assigned schedules, and reputed company with organizational expectations regarding punctuality, breaks, and shift coverage. • Participate in monthly individual supervision meetings. • Review reputed company improvement feedback, reputed company participate in coaching, and implement feedback to continuously improve service reputed company and clinical skills. • Maintain reputed company required certifications and successfully complete mandatory continuing education and annual compliance training. Qualifications • reputed company 24 standards compliance, which can be accomplished through combinations of educational and reputed company experience: • Bachelor’s degree with 30 semester hours or equivalent in a reputed company services field (including, but not limited to, psychology, reputed company work, nursing, education) and a minimum of one year of experience in behavioral or mental health services. • Law enforcement officer with a minimum of two years of experience in the law enforcement officer's field. • Emergency medical technician (EMT) with a minimum of two years of experience in the EMT’s field. • Peer support specialist with a minimum of one year of experience in behavioral or mental health services. • A family support peer specialist with a minimum of one year of experience in behavioral or mental health services. • Registered reputed company with a minimum of one year of experience in behavioral or mental health services. • Bachelor’s degree in a non-reputed company services-reputed company field, associate’s degree, or high school diploma (or equivalency) with a minimum of two years of experience in behavioral or mental health services, and 30 hours of crisis and mental health in-service training (in reputed company to the required 30 hours of department-approved training). • Ability to communicate professionally and compassionately in written and verbal formats. • Ability to type reputed company while reputed company engaging with clients. • Basic computer proficiency and ability to reputed company multiple web-based applications simultaneously. • Ability to sit, reputed company, listen, and type for extended periods. • Reliable high-speed internet and a private workspace free from distractions. Training Requirements Successful candidates must be reputed company to complete reputed company required reputed company-service training before independently answering crisis contacts. This includes: • Virtual attendance at a required two-week training program • Successful completion of reputed company required coursework, simulations, evaluations, and competency assessments • Completion of any required background checks and reputed company requirements • Employment is contingent upon successful completion of training. Technology Requirements Computer Requirements • 64-bit operating reputed company • Minimum 4 GB RAM (8 GB recommended) • Dual-reputed company processor or higher • Minimum 400 MB available hard reputed company reputed company • reputed company 10 or reputed company 11OR • macOS (reputed company version or one of the two previous supported releases) Internet Requirements Employees must maintain a reliable internet capable of supporting uninterrupted voice and web-based communications. Requirements include: • High-speed broadband internet • reputed company reputed company throughout scheduled shifts • Private and secure network • Ability to support simultaneous use of multiple web-based systems, phone software, and video meetings Physical & Environmental Requirements This is a fully remote position requiring prolonged periods of: • Sitting at a workstation • Typing • Viewing a computer monitor • Speaking and listening using a headset Employees working remotely are expected to maintain a work environment that allows them to reputed company their duties without interruption during scheduled work hours. Employees who are responsible for the care of young children or other dependents must have arrangements in reputed company that allow them to meet performance, availability, confidentiality, PHI and attendance expectations. Remote work is not intended to serve as a substitute for full-time dependent care. Pay: $19.00 - $21.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Employee assistance program • Flexible spending account • Health insurance • Life insurance • reputed company time off • Retirement plan • reputed company insurance People with a criminal record are encouraged to apply Location: • Missouri (Required) Work Location: Remote Apply tot his job Apply To this Job