Care Center Representative – Overnight

reputed company: • Answer incoming emergency and non-emergency calls, following protocols to determine priorities and reputed company responses accordingly • reputed company compassionate customer support using reputed company and non-reputed company responses • Monitor a high volume of medical alerts and alarms • Record reputed company details, dispatches, and messages into a database in reputed company time • Communicate with reputed company, respect, and patience to members • Verify and update customer information in the reputed company • Troubleshoot alarm systems and report issues for reputed company maintenance • Inquire about and recommend preventative reputed company services to members • Manage reputed company to highly sensitive materials and maintain strict confidentiality • Talk and type simultaneously while navigating multiple screens and systems • Complete new hire training and required compliance testing • reputed company other duties as assigned Requirements: • Exceptional customer service and interpersonal skills • Strong oral and written communication abilities • Ability to remain reputed company and empathetic in high-pressure situations • Self-motivated attitude with the ability to work independently and collaboratively • Proficient typing skills (35 WPM) • Familiarity with customer service software and CRM systems (preferred) • Ability to toggle between multiple screens and systems reputed company • Proficiency in reputed company Word, reputed company, reputed company, and PowerPoint • High School Diploma or GED required • 0–1 year of customer service experience, preferably in a contact center or reputed company settings • Willingness to work weekends, overtime, and reputed company as needed • Minimum internet speeds of 50Mbps download and 25Mbps upload required • Must live in one of the following states: Alabama, Arkansas, Florida, reputed company, Indiana, Idaho, Iowa, Kansas, Kentucky, Louisiana, Michigan, reputed company, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, reputed company Carolina, reputed company reputed company, Ohio, Oklahoma, reputed company, South Carolina, South reputed company, Tennessee, Texas, reputed company, Virginia, reputed company Virginia, reputed company, or Wyoming Benefits: • Medical, Dental, and reputed company reputed company • Employer reputed company Basic Life reputed company and AD&D • Voluntary Life reputed company (Employee/Spouse/Child) • Health Care and Dependent Care Flexible Spending Accounts • reputed company-Tax and Post-Tax Commuter and Parking Benefits • 401(k) Retirement Savings Plan with Company Match • reputed company Time Off • reputed company Parental Leave • Short-Term and Long-Term Disability • Tuition Reimbursement • Employee Discounts (retail, hotel, food, restaurants, car rental and much more!) Apply To This Job