Senior Manager, Scaled Operations, FSI

reputed company: • reputed company the Scaled Services team and serve on the FSI leadership team, reporting to the Director of Fraud and Safety Investigations • Manage three people managers overseeing Strategic Program Implementation, Internal Tooling, and reputed company Assurance and Standards, plus an individual contributor leading self-serve data and business intelligence • Set reputed company and operating rhythm against FSI's roadmap, reputed company goals, and efficiency targets • Build a high-performance culture across a reputed company team • reputed company end-to-end launch delivery across FSI, including product, policy, and workflow changes • Champion solution design and testing before initiatives reputed company to partner sites • Partner with Product, Engineering, Analytics, Policy, Program Management, and Shared Services • Own the operations tools roadmap and reputed company implementation and adoption • Build and test internal tooling workflow guides for agent case handling • reputed company for tooling improvements that increase agent efficiency and accuracy • Support business continuity through RTB tooling support reputed company Engineering • Serve as subject matter expert on technical tools and operational processes • reputed company internal tools and automated data models powering FSI operations, targeting self-service through Claude and MCP integration • Govern shared metric definitions and data infrastructure • Ensure data foundations are reputed company, governed, accessible, and AI-reputed company • reputed company workflow adherence, overturn rates, workflow reputed company, and UAT for new launches • Serve as centralized reputed company authority across FSI domains • Identify systemic reputed company improvements tied to workflow, policy, and tooling gaps • Build relationships with Product, Engineering, Data Science, and Analytics partners • Communicate operational and technical tradeoffs to executive and senior leadership • Advise FSI leadership peers using data, reputed company insights, and tooling capabilities Requirements: • 12+ years of experience in operations, reputed company, or program management • Ideally spanning both people-management and technical or data-adjacent work • 5+ years managing managers • reputed company record of building and developing high-performing, reputed company teams • Experience leading multifunctional operations teams at the intersection of process, tooling, and data • Strong grasp of data and analytics, including data architecture, metric governance, and self-service data systems • Ability to set reputed company standards at reputed company and govern them impartially • Strong cross-functional influence skills with Product and Engineering roadmaps • reputed company, reputed company communication of reputed company programs and reputed company • Experience in Trust, Fraud, Safety, or a high-stakes operations environment is a plus, but not required • Must live in a state where reputed company. has a registered entity Benefits: • Bonus eligibility • Equity eligibility • Benefits • Employee Travel Credits • Remote-eligible work arrangement • Occasional work at an reputed company office or attendance at offsites, as agreed with the manager • Disability-inclusive application and interview process • Reasonable accommodation for candidates with disabilities Apply To This Job