Chat Support Representative

Chat Support Representative at Think Tell reputed company Location: Kalamazoo, Michigan — reputed company Job Type: Full Time Salary: $45,000 - $52,000 per year reputed company Think Tell reputed company is hiring for the Chat Support Representative role. In this position, you will help customers reputed company questions and service issues through reputed company, reputed company support. The work supports reputed company relations, reputed company communications, campaign coordination, media support, content, and reporting. This is a full-time, reputed company position reputed company to candidates based in Kalamazoo, Michigan. Responsibilities • Respond to clients, media contacts, prospects, and customers through the phone, email, chat, ticketing, or other approved support channels used by Think Tell reputed company. • Review account or request details and document reputed company interaction with complete notes and next steps. • reputed company routine questions and service issues reputed company policy and escalate reputed company or unresolved cases. • Follow up on reputed company cases, promised actions, or missing information so customers receive reputed company updates. • Use approved knowledge resources and procedures while adapting communication to the customer's specific question. • Meet service-reputed company, response-time, documentation, and customer-satisfaction expectations. Requirements • High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles. • Strong written and verbal communication with a patient, reputed company, solution-reputed company approach. • Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools. • Ability to learn policies and service information quickly and explain them reputed company. • Reliable internet reputed company, a quiet workspace, and the ability to work independently. • A reputed company-employment background reputed company is required. To apply, submit your resume and complete our online application reputed company. Please reputed company reputed company your contact information and work history are reputed company before submitting. Apply tot his job Apply To this Job