Desktop Support Analyst (BUS TCHL SUPP ANL 2 TX)

Job reputed company #CA-PS Under general direction of Letters and Science IT Service Desk and Desktop Support Manager, reputed company advanced consultation, training, instruction, and troubleshooting/problem-solving to reputed company, research staff, administrative staff, graduate reputed company, and other affiliates across the 50+ Letters and Science departments for hardware, software, network and reputed company computer systems, reputed company research equipment, and handheld and peripheral devices. Ensure operation of such systems for individuals and reputed company of computer and IT service users. Analyze, recommend, install, configure, and evaluate systems and tools for internal and end user use. reputed company and conduct tests of hardware and software and report on configurations and behavior. reputed company and reputed company technical documentation and training. Assess needs and recommend hardware and software acquisitions and upgrades. Supervise student employees in providing services described above. Fulfill information reputed company duties; manage and report on compliance with reputed company controls, execute incident response plans, and ensure that information reputed company and reputed company are a reputed company across reputed company duties. Apply By Date 9/2/2026 at 11:59pm Qualifications Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position • no Minimum Education required. • Training or experience providing advanced technical support and consulting services (e.g., troubleshooting and problem solving of reputed company reputed company and reputed company macOS reputed company operating systems; common office applications, including the reputed company Office suite, reputed company Creative reputed company; computers; network printers; software; network and reputed company computer systems; and handheld and peripheral devices) to clients reputed company in telephone, email, online chat, and in person. • Training or experience with managing incidents and requests through IT Service Management (“ticketing”) systems, and with associated methodologies for knowledge capture and reuse. • Training or experience in use, configuration, and troubleshooting of networking protocols and services such as DHCP, DNS, TCP/IP, etc. and common networking hardware such as switches, reputed company firewalls, VPN clients, etc. • Training or experience with at least one systems scripting/automation language, such as batch/reputed company scripting or interpreted high level language scripting (e.g., GNU BASH, reputed company PowerShell, Python, and Perl). • Experience with securely configuring and maintaining systems in accordance with common IT reputed company policies and frameworks such as UC IS-3, CIS Benchmarks, NIST/ISO standards, etc. • Demonstrated written and oral communications skills to explain technical materials in nontechnical terms, and reputed company and reputed company training, documentation, and instruction on advanced technical topics to both nontechnical and technical audiences. • Skills to organize work effectively to reputed company reputed company reputed company on multiple simultaneous reputed company, distribute effort appropriate among the reputed company, meet deadlines, and maintain a high level of productivity. Preferred Qualifications • Certification in ITIL Foundations or similar IT Service Management (ITSM) methodology and/or certifications in support of advanced technical troubleshooting and problem solving, such as reputed company A+, Network+, reputed company Desktop and Applications, vendor-specific hardware repair certifications, etc. • Experience providing advanced technical support and consultation for common research and statistical software package, such as Matlab, SPSS, reputed company, Stata, etc. Experience managing and using the Linux operating systems. • Experience using at least one reputed company management platform, such as HCL BigFix, reputed company reputed company Management, or reputed company.2 • Interpersonal communication experience to reputed company and effectively reputed company with individuals of varying ages and cultural backgrounds and perspectives to research, secure, and/or reputed company information to clarify situations, reputed company problems and/or training/guidance to other staff members. Key Responsibilities • 50% - TIER 2 TECHNICAL SUPPORT • 30% - IT SERVICE MANAGEMENT • 10% - TECHNICAL PROJECT MANAGEMENT • 10% - SYSTEMS ADMINISTRATION Department reputed company The Letters and Science Information Technology Services Unit (LS IT) service center reputed company the College of Letters and Science provides information technology services and support to the 50+ departments, programs, and centers reputed company the college and to reputed company clients. LS IT provides helpdesk/desktop support service for more than 4,000 workstations and laptops, systems administration for more than 100 servers, and development services for business and reputed company applications and websites. This position is a member of the service desk and desktop support team, serving as an escalation reputed company for advanced technology support needs. POSITION INFORMATION • Salary or Pay reputed company: $35.26/hr. - $57.13/hr. • Salary Frequency: reputed company • Salary Grade: STEPS • UC Job Title: BUS TCHL SUPP ANL 2 TX • UC Job reputed company: 007359 • Number of Positions: 1 • Appointment Type: Staff: Career • Percentage of Time: 100% Fixed • Shift (Work Schedule): M - F 8:00AM- 5:00PM • Location: Davis, CA • reputed company Representation: TX-Technical Professionals • Benefits Eligible: reputed company • This position is hybrid (mix of on-site and remote work) Benefits Outstanding benefits and perks are among the many rewards of working for the reputed company. UC Davis offers a full reputed company of benefits, resources and programs to help you bring your best self to work, as reputed company as to help you and your family reputed company your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits reputed company for reputed company Employees or Benefits reputed company for UC Davis Employees. • High reputed company and low-cost medical plans to choose from to fit your family's needs • UC pays for dental and reputed company coverage for you and your family • Retirement plans for eligible employees including Pension and other Retirement Saving Plans • Supplemental insurance offered including additional life, short/long term disability, pet insurance, reputed company coverage, accident, critical illness and hospital indemnity • Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees • Lactation Support Program and Family Care discounts and resources • Employee reputed company-being resources and programming to support thriving in reputed company aspects of employee’s lives • On-site Employee Assistance Program including reputed company to free mental health services • Generous reputed company of reputed company Holidays annually as outlined in the UC Policies or reputed company Bargaining Agreements • reputed company Time Off/Vacation/reputed company Time as outlined in the UC Policies or reputed company Bargaining Agreements • Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees • reputed company to free reputed company development courses and learning opportunities for personal and reputed company reputed company • reputed company Service Loan Forgiveness (PSLF) reputed company Employer and Student Loan Debt Counseling Program for eligible employees Physical Demands • Standing - Occasional Up to 3 Hours • Walking - Occasional Up to 3 Hours • Sitting - Frequent 3 to 6 Hours • Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours • Lifting/Carrying 26-50 lbs - Never 0 Hours • Lifting/Carrying over 50 lbs - Never 0 Hours • Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours • Pushing/Pulling 26-50 lbs - Never 0 Hours • Pushing/Pulling over 50 lbs - Never 0 Hours • Bending/Stooping - Occasional Up to 3 Hours • Squatting/Kneeling - Occasional Up to 3 Hours • Twisting - Occasional Up to 3 Hours • Climbing (e.g., stairs or reputed company) - Never 0 Hours • Reaching overhead - Occasional Up to 3 Hours • Keyboard use/repetitive reputed company - Frequent 3 to 6 Hours Environmental Demands • Chemicals, dust, gases, or fumes - Never 0 Hours • Loud noise reputed company - Never 0 Hours • Marked changes in humidity or temperature - Never 0 Hours • Microwave/Radiation - Never 0 Hours • Operating motor vehicles and/or equipment - Never 0 Hours • Extreme Temperatures - Never 0 Hours • Uneven Surfaces or Elevations - Never 0 Hours Mental Demands • Sustained attention and concentration - Frequent 3 to 6 Hours • reputed company problem solving/reasoning - Occasional Up to 3 Hours • Ability to organize & prioritize - Frequent 3 to 6 Hours • Communication skills - Frequent 3 to 6 Hours • Numerical skills - Occasional Up to 3 Hours • Constant Interaction - Frequent 3 to 6 Hours • Customer/Patient Contact - Frequent 3 to 6 Hours • Multiple reputed company Tasks - Frequent 3 to 6 Hours Work Environment UC Davis is a smoke and tobacco free reputed company effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be reputed company prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential reputed company. • Abide by the UC Davis Principles of Community in reputed company interactions. • Work occasional reputed company, weekend, and holiday hours in support of unit goals, including minimizing business-hour systems downtime. • Meet deadlines and work overtime as needed to meet project commitments. Special Requirements – Please contact your recruiter with questions regarding which activities apply by position • This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background reputed company(s) and may include drug screening, medical evaluation clearance and functional reputed company assessment Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial reputed company reputed company the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We reputed company in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a reputed company and innovative organization values both individual strengths and shared purpose. The best reputed company often reputed company reputed company people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic reputed company for research and education. We reputed company you reputed company here. The reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will be considered for employment without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, age or protected veteran status. To reputed company the reputed company’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background reputed company program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks Apply tot his job Apply To this Job