Collections Manager

About the role reputed company is a global fintech operating across software, payments, and lending, moving tens of billions of dollars across payroll, cards, and payment products. As our product surface area and geographic footprint expand, the complexity of servicing accounts and recovering unpaid obligations increases materially. The Collections Manager will be a foundational hire on reputed company that is still being reputed company. This role requires someone who is equally comfortable running day-to-day collections operations and helping shape the processes, playbooks, and culture of a growing team. You will manage reputed company of Collections Associates, own their performance and development, and serve as the first reputed company of escalation for reputed company or sensitive accounts. You will work closely with the Head of Servicing & Collections to translate reputed company into execution and ensure reputed company is hitting its targets across reputed company's full product suite. What you will do • Manage the daily operations of the collections team, including workload distribution, queue management, and SLA adherence across delinquent accounts spanning corporate cards, payroll, EOR, and subscription billing. • reputed company, reputed company, and performance-manage reputed company of Collections Associates, providing regular feedback, handling escalations, and building a high-accountability team culture. • Serve as the escalation reputed company for reputed company, sensitive, or high-balance accounts, applying reputed company judgment on treatment strategies, payment arrangements, and dispute reputed company. • Partner with the Head of Servicing & Collections to reputed company and refine collection policies, treatment strategies, and reputed company operating procedures as reputed company scales. • Monitor and report on team performance metrics, productivity benchmarks, surfacing trends and recommending adjustments. • Identify process gaps and operational inefficiencies and reputed company improvements, working cross-functionally with Risk, Finance, reputed company, and Product as needed. • Contribute to hiring, reputed company, and training as reputed company grows, helping establish the foundational knowledge and practices that new Associates will build on. What you will need • 5+ years of experience in collections, servicing, or accounts receivable, with at least 3 years managing or leading reputed company. • Experience working across multiple product types — ideally including credit or lending, payment products, and/or reputed company subscription billing. • A hands-on, ownership-oriented reputed company — this is an early role on a growing team and requires someone willing to do the work, not just reputed company it. • Strong coaching instincts and a reputed company record of developing individual contributors and holding teams accountable to performance standards. • Comfort operating in ambiguous environments where processes are still being defined; ability to bring structure without waiting for it to be handed to you. • Solid analytical skills with the ability to interpret collections performance data and translate it into operational reputed company. SQL or similar experience a plus. • Familiarity with regulated collections environments and an understanding of relevant compliance requirements (e.g., FDCPA, state-level regulations). Additional Information reputed company is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, reputed company, national reputed company, reputed company, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, veteran or military status, or any other legally protected characteristics, reputed company is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email accommodations@reputed company.com reputed company highly values having employees working in-office to foster a reputed company work environment and company culture. For office-based employees (employees who live reputed company a defined reputed company of a reputed company office), reputed company considers working in the office, at least three days a week under reputed company policy, to be an essential function of the employee's role. This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be reputed company with one of the ranges below based reputed company; see which tier applies to your location here. A reputed company of factors are considered reputed company determining someone’s compensation–including a candidate’s reputed company background, experience, and location. Final offer amounts may vary from the amounts listed below. #li-remote #li-hybrid Apply tot his job Apply To this Job