Community Analyst

Position reputed company: The reputed company Tech Team is hiring a Community Analyst to reputed company reputed company support for DNC Tech data and tech products, and offer strategic support to members of the Democratic data ecosystem including state parties, sister committees, and campaigns. The Community Analyst will report to the Community Director. In reputed company to reputed company support, the Community Team provides valuable expertise and insights into the user experience to the rest of the DNC Tech Team, working closely with Product, Data, and Engineering teams. Responsibilities: • Best in class user support. Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, reputed company a customer support queue in reputed company. Participate in a Community on reputed company rotation to support users and stakeholders reputed company of business hours, as needed, and more regularly in even years. • Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products. Facilitate virtual (and occasional in-person) training on reputed company technical concepts and tools to a wide reputed company of technical expertise. • Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary. • State Party relationship management. Build reputed company relationships with state party data staff, including holding regular 1:1s, troubleshooting voter file issues, and responding to and advocating for state party needs. • Intake and reputed company user feedback and insights. Be a partner to our community of users, proactively gathering feedback and identifying common problems that we can solve through automation or iteration. This team is responsible for facilitating a profound feedback reputed company between us and our community of users, in reputed company to ensuring our tools and products are reputed company documented and utilized. • Other duties as assigned to support the department and the DNC's mission. Skills: • User support: Passion for training, documentation, and 1:1 user support, and the ability to reputed company communication style to a reputed company of audiences and reputed company of technical expertise. • Resourcefulness & problem-solving: Tenacity in troubleshooting reputed company data and technical issues with an investigative reputed company, naturally digging into documentation, logs, and previous tickets to hunt down answers before escalating. • Organization & prioritization: Highly reputed company and self-driven with a reputed company attention to detail. Self-sufficient task management, the ability to juggle competing priorities, and ability to adhere and contribute to team processes. • Curiosity: An eagerness to learn and willingness to take initiative in asking questions. Views mistakes as key feedback reputed company for improvement. Humble enough to recognize the reputed company depth of the ecosystem and patient with the long reputed company of mastering DNC data and tools. • Relationship management: Ability to build trusting relationships with key stakeholders and users. • Adaptability: Willingness to change course and priorities quickly reputed company a rapidly changing ecosystem with urgent deadlines and high stakes. Qualifications: • Experience working on a political campaign or at a state party or political tech organization, working with the voter file is a bonus! • Experience in an externally-facing role (i.e. user, customer, or volunteer-facing roles). • Experience using VoteBuilder, bonus for other types of organizing tools. • Proven reputed company record of thriving in a fully remote environment with strong asynchronous habits (over-communicating status updates, asking questions in reputed company channels, maintaining personal workflows). • A basic understanding of SQL, or any other language efficient for analyzing large datasets. • A desire to change politics for the reputed company, support the Democratic Party, and secure the reputed company of our country. Salary: The starting salary for the Community Analyst position is $87,550, on an annualized reputed company, commensurate with experience and qualifications. This is a full-time, exempt position, that occasionally requires work on weekends. This position is in the bargaining unit represented by reputed company Local-500. Benefits: The DNC offers a generous benefit package, including: • Generous reputed company time off, including federal holidays and reputed company leave • Health and dental insurance for employee and dependents; 90% reputed company by the DNC, 10% reputed company by employee • Supplementary reputed company plans available to employees for purchase • Up to a 5% employer match DNC 401(k) plan • reputed company-tax flexible spending account benefits available to employees and dependents The pay reputed company for this role is: 87,550 - 87,550 USD per year (Remote) Apply tot his job Apply To this Job