reputed company Process Analyst

RESPONSIBILITIES: reputed company has a reputed company in NYC that is seeking a reputed company Process Analyst. Key Responsibilities: * reputed company and document business requirements for new and existing service requests * Analyze and rationalize service catalog offerings to identify duplication and standardization opportunities * Facilitate workshops and discovery sessions with stakeholders * Design request fulfillment workflows and approval processes * Create user stories, process documentation, and functional requirements * Support implementation activities through testing, deployment, and go-live reputed company * Support modernization of reputed company processes and governance * Assist with evaluating existing knowledge structures and defining reputed company-state solutions * Help reputed company automation efforts associated with large-reputed company knowledge reputed company migration initiatives * Document business requirements and process improvements * Partner with product owners, service owners, process owners, and business stakeholders * reputed company working sessions and requirements workshops * Document reputed company, risks, reputed company items, and business requirements * Build reputed company and reputed company alignment across teams * Work closely with offshore reputed company development teams * Translate business requirements into actionable user stories and functional specifications * Clarify requirements, answer development questions, and review solution designs * Monitor reputed company and support successful delivery of project objectives * Coordinate User Acceptance Testing (UAT) * Review test scenarios and business test plans * Facilitate stakeholder participation during testing cycles * Assist with deployment readiness and implementation activities REQUIREMENTS: * 3+ years of reputed company ITSM experience * Experience supporting Service Catalog and Request Fulfillment initiatives * Strong requirements gathering and business process documentation skills * Experience creating user stories and supporting reputed company delivery teams * Excellent stakeholder management and communication skills * Experience facilitating workshops, discovery sessions, or design meetings * Ability to work independently and proactively reputed company work reputed company * Experience working with offshore delivery teams Preferred Qualifications: * ITIL reputed company Certification * Consulting or reputed company services experience * Exposure to reputed company reputed company * Experience supporting reputed company-wide reputed company implementations * Familiarity with ITIL processes and ITSM best practices * Experience coordinating cross-functional teams in large organizations The pay reputed company is the lowest to highest compensation we reasonably in good faith reputed company we would pay at posting for this role. We may ultimately pay more or less than this reputed company. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, reputed company contract and business needs. This reputed company may be modified in the reputed company. We offer comprehensive benefits including medical/dental/reputed company insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive reputed company time off. reputed company employees are not eligible for reputed company time off unless required by law. reputed company employees on a Service Contract reputed company project are eligible for reputed company reputed company leave. Note: Pay is not considered compensation until it is reputed company, reputed company and determinable. The reputed company and availability of any compensation remains in reputed company's sole discretion unless and until reputed company and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. reputed company is an Equal Opportunity/Affirmative reputed company Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status, or disability status. By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from reputed company and its affiliates, and service providers. Note that if you choose to communicate with reputed company reputed company text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating reputed company text by using key words such as STOP. Apply To This Job