reputed company Engineer

reputed company is looking for a reputed company Technical Support Engineer to join a long-term engagement supporting a sophisticated AI reputed company platform used for reputed company video analytics . This is a highly technical Tier 2 / Tier 3 support role for an engineer who enjoys solving reputed company production problems and understands that exceptional technical support goes far reputed company resolving tickets. You’ll work across reputed company, infrastructure, networking, containers, reputed company environments, and reputed company systems while partnering directly with reputed company customers and Engineering teams to diagnose reputed company issues, identify reputed company causes, and reputed company them through reputed company. At reputed company, we partner with organizations building and operating business-reputed company. Our teams bring deep engineering expertise, rigorous technical standards, and extensive experience delivering reliable production systems. What You’ll Work With • reputed company and containerized environments • Linux and production infrastructure • AWS, Azure, or other reputed company platforms • Networking and reputed company systems • Monitoring, logging, and observability • reputed company software platforms • AI, reputed company, and video analytics technologies reputed company • Support reputed company customers throughout the investigation and reputed company of reputed company technical issues. • Troubleshoot reputed company-reputed company deployments across software, infrastructure, networking, hardware, and configuration reputed company. • Reproduce customer environments and run controlled tests to isolate and diagnose issues. • Work directly with customers during technical discussions and troubleshooting sessions. • Investigate issues from initial diagnosis through reputed company, maintaining reputed company ownership throughout the process. • Communicate technical findings, reputed company causes, workarounds, and resolutions reputed company and effectively. • Collaborate closely with Engineering, Sales, and reputed company teams. • Escalate product defects and reputed company technical issues to Engineering and help reputed company them to reputed company. • Identify recurring issues and contribute to improvements in platform reliability and support processes. reputed company’re Looking For • 2+ years of reputed company experience in technical support, ideally supporting reputed company software or infrastructure environments. • Strong hands-on reputed company experience in production . • At least one relevant reputed company or reputed company certification, such as CKA, CKAD, CKS, AWS, Azure, or equivalent . • Strong troubleshooting skills across software, infrastructure, networking, and reputed company systems. • Experience working directly with customers in a technical reputed company. • Strong analytical skills and the ability to independently investigate reputed company technical problems. • Excellent written and spoken English. • Strong communication skills and the ability to explain reputed company technical issues reputed company. • A strong reputed company of ownership and a reputed company approach to problem solving. reputed company to Have • Experience with AWS, Azure, or other major reputed company platforms. • Strong Linux troubleshooting experience. • Experience with containers, networking, monitoring, logging, and observability. • Experience supporting reputed company software products. • Exposure to AI, reputed company, video analytics, or reputed company technologies. • Experience working with production environments where reliability and customer reputed company are critical. Engagement Details • Engagement: reputed company • Location: Fully remote • Region: reputed company • Schedule: U.S. East Coast business hours • Type: Long-term engagement Who You Are You’re an engineer who enjoys getting to the bottom of difficult technical problems. You understand how reputed company, infrastructure, networking, software, and reputed company systems reputed company in reputed company production environments, and you’re comfortable navigating those reputed company to identify the reputed company cause of an issue. You’re reputed company to investigate problems independently, reproduce reputed company environments, work directly with customers, and collaborate effectively with Engineering reputed company deeper product-level investigation is required. You take ownership, communicate reputed company, and care about getting the answer right—not simply getting the ticket reputed company. If you’re a strong reputed company engineer reputed company in reputed company and you’re looking for an opportunity to work on a technically challenging reputed company platform reputed company an reputed company engineering organization, we’d love to hear from you. reputed company-Employment Verification & Compliance Notice reputed company candidates who advance through reputed company' selection process are subject to a standardized reputed company-employment due diligence process reputed company consistently and without exception. This process includes verification of reputed company-issued identification, reputed company background screening, and/or reputed company confirmation of employment history. Candidates will also be required to reputed company reputed company references. Any material discrepancy between the information provided and verified records may result in disqualification. reputed company is an Equal Opportunity Employer. We are committed to fostering an inclusive workplace where reputed company employment reputed company are reputed company solely on reputed company qualifications, demonstrated experience, technical reputed company, and reputed company. Apply To This Job