Teleperformance Work from Home Customer Service Representative - Remote Jobs

Join Our Team as a Remote Customer Service Representative! About Teleperformance: At Teleperformance, we are leaders in customer experience management, driven by our commitment to excellence and innovation. We provide top-tier solutions that optimize customer interactions across diverse industries. By joining our team, you’ll be part of a dynamic workforce dedicated to exceptional service and support. Position: Work from Home Customer Service Representative Why Choose Teleperformance? • Competitive Pay & Bonuses: Enjoy a competitive hourly wage with opportunities to earn performance-based bonuses. • Comprehensive Training: We offer a thorough training program to set you up for success in your role. • Flexible Scheduling: Our flexible scheduling options allow you to balance work and life seamlessly. • Growth Opportunities: Advance within the company based on your performance and tenure. • Employee Assistance & Benefits: Gain access to our employee assistance program and additional... benefits. What You’ll Do: As a Remote Customer Service Representative, you will be at the forefront of providing stellar customer experiences while working from the comfort of your home. You will: • Deliver outstanding customer service through phone, email, and chat channels. • Assist customers with inquiries, troubleshooting, and resolving issues related to our products or services. • Navigate multiple systems and platforms to document customer interactions and resolutions accurately. • Educate customers on product features, benefits, and usage to enhance their overall experience. • Meet or exceed performance metrics, including customer satisfaction, response time, and quality assurance standards. • Collaborate with team members and other departments to resolve customer issues efficiently. • Continuously seek opportunities to improve processes and provide feedback to the management team. Qualifications We’re Looking For: • High school diploma or equivalent; a college degree is a plus. • Previous customer service experience in a call center environment is preferred. • Excellent verbal and written communication skills. • Proficient computer skills with the ability to navigate multiple systems simultaneously. • Strong problem-solving abilities and attention to detail. • Ability to work independently with minimal supervision in a remote setting. • Flexibility to work various shifts, including evenings, weekends, and holidays as needed. Apply Today! Be a part of a dedicated team that makes a difference in the lives of our customers every day. Enjoy the flexibility of remote work and the opportunity to grow with Teleperformance. Apply now to join us as a Work from Home Customer Service Representative Apply Job!