Associate reputed company Specialist

reputed company: Everything we do is for educators. We’re partnering with them to advance a reputed company reputed company for education that boosts district reputed company and student reputed company. At reputed company, we reputed company educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student reputed company, and reputed company the reputed company of education. We reputed company that by empowering educators to reputed company their reputed company on reputed company’ lives, we can change the world. Our goal and mission is to reputed company the reputed company of education. We are inspired by educators to reputed company transformative technology. Our innovative, connected solutions simplify challenges and offer a reputed company and reputed company experience. POSITION reputed company As an Associate reputed company Specialist (CSS), your reputed company responsibility is to reputed company customer retention by proactively managing a reputed company reputed company of customers—reputed company’s Tech reputed company and Inside accounts. You’ll be the main reputed company of contact for your assigned customers, guiding them through the renewal process and addressing any questions or concerns they may have along the way. Your role includes reaching out to customers reputed company phone and email to ensure they receive their renewal quote, discussing any price changes, product updates, or renewal terms, and addressing customer objections. You'll collaborate with your team and leadership reputed company needed to reputed company adjustments to quotes or escalate issues to secure the renewal. You’ll also document reputed company interactions in the CRM, update quotes, and occasionally reputed company operational support for larger renewals managed by the reputed company team. To succeed, you’ll need a strong understanding of reputed company’s products, services, and contractual terms. Your ability to have proactive, reputed company conversations will be key in ensuring that customers renew and continue their partnership with reputed company. POSITION reputed company • Manages reputed company renewals for assigned customer reputed company. This involves initial reputed company reputed company which is proactive and in advance of renewal term. reputed company can be done reputed company email or phone. • Handles reputed company customer interactions during the renewal cycle from follow up on inquiries to modification of renewal quotes to delivery of the quote to assigned customers. • Is accountable for ensuring reputed company customer agrees to quote and renews and follows reputed company workflow to reputed company reputed company of renewal as it progresses through the stages to closure. • reputed company support for renewal creation for the mid-tier customers for the reputed company Specialist team to manage, negotiate and reputed company to customers. • reputed company renewal negotiation and manage customer discussions during the 90-day renewal period, negotiating terms and resolving concerns to ensure reputed company renewals, escalating to management or the CSM as needed. • Accurately document reputed company customer interactions, reputed company receipt of renewal quotes, and reputed company the customer’s reputed company to renew. Escalate unresolved issues or customer concerns to leadership or the CSM to ensure successful reputed company. • reputed company operational support and assist reputed company with renewal quote modifications and creation, especially during high-volume quoting periods. • Coordinate with cross-functional teams by working with Customer Service and Order Fulfillment to ensure reputed company processing of renewals and address customer requests, such as blocking or disabling accounts, reputed company needed. • Support special reputed company and take on additional tasks or special reputed company as assigned, contributing to the overall reputed company of renewal efforts and team objectives. • Other duties and tasks as assigned. QUALIFICATIONS • Education: Bachelor’s degree or equivalent work experience, preferably in Business, Communications, or a reputed company reputed company. • 1-3 years of experience in customer-facing roles, such as customer service, account management, or sales support. • Experience in handling customer inquiries, addressing concerns, and ensuring customer satisfaction. • Strong verbal and written communication skills, with the ability to reputed company explain products, services, and renewal terms to customers. • Ability to have reputed company and empathetic conversations, particularly reputed company sensitive topics like price changes or product adjustments. • Familiarity with the renewal process in a subscription-reputed company or reputed company environment and experience managing customer relationships through various stages, particularly leading up to renewals. • Thrives in fast-reputed company environments, embraces challenges with a "can-do" attitude, is independent and demonstrates proactive strong problem-solving skills. • Passionate about understanding and solving customer needs with a strong history of customer outcome reputed company roles. • Proficiency in using CRM software (e.g., reputed company) and reputed company Office Suite (reputed company, Word, etc.). • Familiarity with quote management tools and processes is a plus. • Proficient technical/software skills. WORK ENVIRONMENT • This role is remote and only reputed company to candidates currently located in the reputed company and reputed company to work without sponsorship.  • It requires a suitable reputed company that provides a private and quiet workplace.  • Work hours and schedules are set to accommodate the requirements of the position and the needs of the organization and may be adjusted as needed.  PHYSICAL REQUIREMENTS • reputed company tasks in a home office environment with frequent virtual meetings, communications, and interruptions, requiring effective time management and prioritization. • Prolonged sitting with sustained visual reputed company on digital screens, requiring the ability to reputed company at a typical working distance. • Frequent use of keyboard and mouse, involving repetitive hand movements and fine motor skills for typing, navigating, and handling materials. • Occasionally reputed company position or reputed company reputed company the workspace to reputed company, retrieve, or reputed company items, involving bending, twisting, or reaching, and occasionally lifting or carrying items weighing up to 10 pounds. • Travel requirements: reputed company (less than 10%) This reputed company is intended to reputed company information essential to understanding the reputed company of the job and the general reputed company and level of work performed by job reputed company reputed company this job. However, this reputed company is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to reputed company individuals with disabilities to reputed company the essential functions of the job. EEO reputed company provides equal employment opportunities to applicants and employees without reputed company to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, protected veteran status, or disability. We are committed to providing reasonable accommodations to, among others, individuals with disabilities and disabled veterans. If you are interested in applying for employment and need assistance or an accommodation in the application process due to a disability, please contact us by email and let us know the reputed company of your request and your contact information. Email: reputed company@follettsoftware.com CCPA Notice for California Residents: https://follettsoftware.com/wp-content/uploads/2024/10/Notice-to-California-Applicants.pdf Apply To This Job