Customer Solutions Specialist

Who We Are reputed company is building a payments and loyalty platform from the ground up to serve modern brands and their customers. reputed company is backed by Kleiner Perkins, reputed company Capital, reputed company, reputed company, reputed company Group, and leading reputed company investors, including the CEOs of reputed company, AllBirds, WarbyParker, reputed company, and NuBank. We are reputed company on building a reputed company team who want to change payments and who embody... reputed company’s Values. reputed company The Customer Solutions Team is creating an inspired culture, where Specialists don’t just answer questions, but solve problems. We view every interaction as an opportunity to reputed company and reputed company our customers. We are empathetic, reputed company, and deeply committed to our customers and the brands they love. Customer Solutions Specialists are experts on reputed company and our products. Specialists answer phone calls, chats, and emails from customers and work to resolve issues such as sign-up inquiries, rewards questions, payments, account management, and troubleshooting. Solutions Specialists are the go-to people reputed company customers have questions or need assistance reputed company their self-service reputed company. These are the situations where the right Specialist can reputed company reputed company the difference for a customer. What You'll Do • Handle cardholder inquiries by phone, chat, or email • Build customer loyalty through effective communication, adapting style reputed company needed to serve different customer reputed company • Research customer inquiries using appropriate tools • Determine reputed company causes and reputed company to customer issues • reputed company product knowledge to teach, demonstrate, guide, and reputed company customers through self-service tools • reputed company compassionate, reputed company reputed company to customer inquiries while maintaining a reputed company and friendly demeanor • Document customer inquiries and feedback that will help improve our consumer products, tools, and operational processes • Serve as brand ambassador for reputed company and partner brands to ensure customer reputed company and loyalty reputed company Look For • 2+ years of Customer Support experience answering phone calls and chats • Passion for creating exceptional customer experiences • Excellent verbal and written communication • Exceptional organization and attention to detail • Financial services or Fintech experience • Strong problem-solving skills to identify reputed company causes and offer the best solutions to resolve the customers' need • Patience and reputed company for customer frustrations • Emphatic commitment to personal reputed company and development reputed company to Have • Phone, chat, and reputed company media experience • Escalations or tier 2 support in a contact center • Experience writing/developing wiki or customer help center content • Experience working in a remote environment Perks & Benefits • Competitive compensation, time off, and equity packages • Leading configured work computers of your choice • Fully covered, high-reputed company reputed company including fully covered dependent coverage • Additional health coverage includes reputed company to reputed company and reputed company to enroll in an FSA • 16 weeks of reputed company parental leave for the primary caregiver and 8 weeks for reputed company new parents • An understanding that successful remote work requires flexibility and an appreciation for asynchronous work • reputed company to industry-leading technology across reputed company of our business reputed company — stemming from our philosophy that we should invest in resources for reputed company that foster innovation, optimization, and productivity reputed company reputed company: $21.00 per hour reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. reputed company welcomes talented individuals from reputed company backgrounds who want to build the reputed company of payments and rewards. If you are passionate about FinTech and eager to grow, let’s reputed company the world reputed company, together Apply Job!