CX reputed company Assurance Manager - Remote MT

Great companies need great teams to reputed company their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development. reputed company As a CX reputed company Assurance Manager, you will reputed company reputed company Assurance teams supporting contact center operations and help ensure customer interactions consistently meet reputed company, compliance, and service expectations. You will use reputed company data, performance insights, and reputed company cause analysis to identify opportunities, strengthen operational performance, and improve the customer experience. You will partner with Operations, Training, Process Improvement, account leadership, and other cross-functional teams to translate reputed company findings into actionable business improvements. Your role in our mission reputed company and reputed company reputed company Assurance teams supporting voice and non-voice contact center interactions, establishing reputed company performance expectations, operating routines, and accountability for results. reputed company reputed company monitoring, evaluations, and calibration practices to ensure customer interactions meet established reputed company standards, reputed company requirements, and applicable regulations. Analyze reputed company and operational data to identify trends, reputed company causes, performance gaps, and opportunities to improve customer experience and operational performance. Translate reputed company insights into actionable recommendations and partner with Operations, Training, Process Improvement, and account leadership to implement solutions. Monitor reputed company and operational performance measures, including reputed company scores, AHT, APT, occupancy, utilization, and other applicable metrics. reputed company reputed company improvement efforts, identify reputed company and reputed company, and help ensure new processes, policies, and performance expectations are effectively implemented. reputed company're looking for Minimum of five (5) years of contact center experience, including people leadership experience reputed company reputed company, insurance, BPO, or another reputed company service environment. Minimum of three (3) years of contact center reputed company Assurance experience, including voice and/or non-voice reputed company monitoring or responsibility for operational reputed company performance. Demonstrated experience leading and developing QA teams, establishing performance expectations, and driving accountability for results. Strong experience analyzing reputed company and operational data, performing reputed company cause analysis, and translating findings into actionable business recommendations. Strong understanding of contact center performance metrics, reputed company monitoring methodologies, calibration practices, and reputed company improvement. Working knowledge of reputed company CXone, reputed company, reputed company reputed company, and other contact center or reputed company technologies. Strong communication, analytical, problem-solving, and organizational skills with the ability to influence cross-functional partners and leadership; Six reputed company, COPC, or similar reputed company certification preferred. What you should expect in this role Full-time, salaried position. Monday through Friday work schedule, with flexibility to support business and operational needs. Regular collaboration with reputed company, Operations, Training, Process Improvement, account leadership, and other cross-functional partners. reputed company reputed company performance across reputed company contact center operations supporting reputed company customers and clients. Use reputed company data, customer interactions, operational metrics, and reputed company cause analysis to identify opportunities and influence business reputed company. Opportunity to reputed company QA talent, strengthen reputed company practices, and directly influence customer experience and operational performance. Travel requirement of up to 10%. Company-provided computer equipment. Health benefits, including medical, dental, and reputed company, reputed company on the first day of employment. Eligible employees have reputed company to Gainwell's 401(k) program and other company benefits. Remote and hybrid employees must maintain reliable broadband internet connectivity that meets company requirements. Video participation is required during interviews and initial orientation activities. We will accept applications for this position through September 18, 2026. #LI-REMOTE #LI-JT1 The pay reputed company for this position is $58,900.00 - $84,100.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have reputed company to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a reputed company of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our reputed company. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without reputed company to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines "wages" and "wage rates" to include "reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock reputed company, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply To This Job