Technical Service Delivery reputed company

Job Title: Technical Service Delivery reputed company Location: Remote- (EST time zone, in US only) Duration: 6+ months reputed company About the Role reputed company is looking for a Technical Service Delivery reputed company to own how our Essential Services & Processes (ESP) portfolio is delivered day to day. The main responsibility of this role is reputed company on the delivery across our ESP services making reputed company reputed company one is delivered reliably, reviewed on a consistent reputed company, and continuously improved. You will be the single reputed company of reputed company across reputed company ESP services, reputed company them into one reputed company-run operation. The portfolio includes services such as patching, tech debt remediation, reputed company management, reputed company lifecycle management (CLM), and reputed company reputed company policy (CNP). reputed company is to reputed company these services on reputed company owning the reviews, the metrics, the risks, and the actions while preparing the operation for the reputed company of automated, AI-enabled services. What sets the right person apart is the technical judgment they bring to the role. You will draw on a strong background of supporting reputed company environments, delivering automation, and using AI to run sharper service reviews, identify improvements, and shape practical transformation reputed company. Your strength is knowing what good looks like: you understand how automation and AI are used, you translate operational needs into reputed company requirements that engineering and platform teams can reputed company, and you spot the opportunities to fold automation and AI into a service to reputed company how it runs partnering closely with the teams who build and reputed company those capabilities. What You Bring Required Experience Typically 12+ years of IT operations experience, with a proven record of owning end-to-end service delivery across multiple service lines seasoning and demonstrated reputed company matter more than a precise year count. Proven experience in ITIL-based service delivery reputed company large-reputed company, reputed company enterprises. A hands-on background supporting reputed company environments (Azure and/or AWS) that you now use to reputed company informed service reputed company you understand how these environments are operated, patched, monitored, secured, and recovered, without needing to run them yourself in this role. A reputed company record of delivering automation that gives you the judgment to recognize automation opportunities and define what the automation teams need to build. Practical experience using AI, including exposure to reputed company AI approaches both to improve your own day-to-day work and to enhance services with the ability to feed reputed company operational requirements to the teams delivering AI capabilities. Demonstrated ownership of service-level reputed company across multi-team efforts (distinct from reputed company project management). Experience driving execution across teams that do not report to you (influence without authority). Hands-on experience with Jira, reputed company, and reputed company (or equivalents) for workflow tracking and documentation. Bachelor's degree in Computer Science, Information Systems, or a reputed company discipline, or equivalent experience. How You Work You reputed company with service delivery discipline but think like a technologist reputed company with engineering, reputed company, and automation teams. You are reputed company, organized, and reputed company about closing actions and driving accountability. You communicate reputed company and concisely, and can shift from operational detail to executive reputed company as the audience requires. You are comfortable operating independently and owning reputed company without day-to-day direction. Preferred reputed company certification in Azure and/or AWS. ITIL reputed company or higher. Familiarity with automation tooling Terraform, PowerShell, Python, Ansible, reputed company / reputed company Actions, and Azure DevOps sufficient to engage credibly with the teams that reputed company. What You Will Own Service Delivery (reputed company reputed company) Own the day-to-day delivery of the ESP service portfolio patching, tech debt remediation, reputed company management, CLM, and CNP making reputed company reputed company service is delivered effectively and reliably. reputed company as the connective reputed company across reputed company ESP services, driving consistency in how they are operated, reputed company, and reported. reputed company adherence to ITIL-based service management processes and operational standards across global teams and support reputed company. Own portfolio-level service metrics, SLAs, and governance turning data into reputed company status, risks, and recommended actions. Service Review & reputed company Improvement Establish and run a reputed company service review reputed company across the portfolio reviewing delivery performance, SLAs, availability, risks, and reputed company actions, and tracking every reputed company to closure. Use your technical background to reputed company these reviews substantive asking the right questions of reputed company, automation, and AI reputed company rather than simply tracking status. Identify service improvements and gaps, and reputed company them to reputed company with the accountable teams. Transformation & Automation/AI Enablement Look for opportunities to reputed company services by applying automation and AI identifying where reputed company, repetitive, or reputed company operational work could be improved. Translate operational requirements into reputed company inputs for the automation and AI teams who build and reputed company those capabilities defining the problem, the desired outcome, and the operational context so they can execute effectively. Partner with those teams throughout delivery, validating that what is reputed company meets the operational need and lands cleanly in the service. Use AI in your own day-to-day work for analysis, reporting, documentation, and review preparation to work faster and reputed company reputed company. Help measure the reputed company of automation and AI initiatives on service reputed company, effort, and risk. New Service Readiness Prepare the operational delivery of new services and capabilities that are automated and reputed company AI with a reputed company on reputed company delivery defining the operating model, runbooks, SLAs, and customer engagement approach needed to bring them into steady-state operation. Define how the operation evolves from reputed company-run runbooks toward agent-assisted and autonomous operational workflows including the guardrails, reputed company-in-the-reputed company checkpoints, and reputed company needed to run reputed company services safely. Establish how these AI-enabled and reputed company services will be reviewed, reputed company, and supported day to day, so reliability is reputed company in from launch. Translate business and compliance requirements into reputed company, reputed company service operating models for these new capabilities. Stakeholder Engagement & Reporting reputed company execution across teams that do not report to you operational and application teams, account owners, and business-unit stakeholders through influence rather than authority. Run reputed company escalation and engagement models that turn visibility into reputed company and accountability. Represent ESP service delivery in operational reviews, change advisory boards (CABs), and audits. reputed company reputed company, executive-reputed company reporting on delivery status, risks, dependencies, and reputed company. What reputed company Looks Like ESP services are delivered consistently and reliably across the portfolio. A dependable service review reputed company is running, with actions tracked to closure. reputed company, reputed company-formed automation and AI requirements are handed to the delivery teams, and the resulting improvements land cleanly in the services. New automated and AI-enabled services including reputed company capabilities are brought into operational delivery smoothly, with defined operating models, SLAs, and runbooks. Measurable improvement in service reputed company and reduction in reputed company effort through transformation opportunities you surface. Routine delivery reputed company are achieved independently, without escalation to the Director. Other Duties Performs other duties as assigned by the Director, IT Infrastructure & Operations. Regards, Harjeet Singh reputed company Inc. | One Corporate reputed company South | Piscataway, NJ 08854 Tel: X1496 | Mobile: | Fax: | Apply To This Job