IT Support Engineer - FULLY REMOTE

Position Summary 100% REMOTE ROLE. MUST have experience working at an MSP. This position will provide both IT support and consultation for companies in a wide range of different industries while also handling escalation from our Tier 1 and Tier 2 engineers. This role requires you proactively engage in every opportunity needed to ensure prompt and efficient service and support for our... clients. Typical Duties: • Responsible for diagnosing and resolving highly technical issues that Tier 1 and Tier 2 couldn't resolve. This may include investigating network issues, server issues or application issues. • Helps establish and maintain strong relationships with clients by excelling in job duties. • Responds to support requests and provide solutions. • Document troubleshooting procedures, solutions, and configurations for future reference. May also conduct training sessions for Tier 1 and Tier 2 engineers to improve overall technical competency within the organization Required Knowledge, Skills & Abilities: • Bachelor’s degree in IT or equivalent work experience. • Microsoft Certification – MTA required, MCSE preferred • Minimum of 5 years experience in IT support. • Must possess excellent problem solving and troubleshooting skills. • Must possess excellent multitasking and communication skills. • Excellent written, grammar and documentation skills. • Strong knowledge and experience with computer and network (switches, routers, access points, etc.) hardware. • Strong knowledge and experience with LAN/WAN architecture and best practices within peer to peer or client/server domain Windows environments. • Strong knowledge and experience with TCP/IP protocol, DHCP, DNS, Active Directory and VPN. • Strong knowledge of virtualization, storage, firewalls, backup and disaster recovery • Advanced knowledge of Windows Operating Systems including Windows 10 and 11, Server 2016, 2019, 2022. • Advanced knowledge of Microsoft Office 365. • Communicates effectively both in writing and orally. • Excellent interpersonal communication skills when communicating with clients in person. • Works well in team environment and under high pressure. • Must be able to work with and without supervision and be a self starter! • MSP experience only please. • 100% remote, you can work anywhere in the state of CA. Job Type: Full-time Pay: $30.00-$35.00 per hour. Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Referral program • Vision insurance Schedule: • 8 hour shift • Monday to Friday • On call on weekends and evenings Supplemental pay types: • Bonus opportunities Work Location: Remote Work from Home Job Type: Full-time Pay: $32.00 - $37.00 per hour Expected hours: 40 per week Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Vision insurance Schedule: • 8 hour shift • Day shift • Monday to Friday • On call • Weekdays • Weekends as needed Experience: • Help desk: 5 years (Required) • Windows: 7 years (Required) Location: • California (Required) Work Location: Remote Apply Job!