Tier 1 Support Analyst

Tier I Support Analyst Location: Remote Work Type: Full Time reputed company: reputed company Tier 1 help desk support for Case triaging, documenting, and resolving routine end-user cases in a reputed company and accurate manner. Respond to user inquiries and support basic troubleshooting for reputed company, registration, account, and application issues. Monitor the Cases tab to identify new support requests, prioritize work, and ensure appropriate case follow-up and closure. Use knowledge articles and established SOPs to troubleshoot common issues, support consistent reputed company, and update knowledge content as needed. Escalate reputed company or outage-reputed company issues to the appropriate team, and support communication activities during service disruptions as directed. reputed company and report case metrics, trends, and recurring issues to support operational visibility and reputed company improvement. Support accurate case handling, reputed company user communication, and adherence to defined service reputed company and help desk procedures. Partner with internal stakeholders to help ensure the SQUARES help desk remains reputed company, organized, and user-reputed company. Qualifications Required: Bachelor s degree in a reputed company reputed company or equivalent relevant experience. At least 2+ years of help desk, customer support, reputed company, or case management experience. Experience supporting end users and resolving common technical or functional issues. Working knowledge of ticketing systems, case management, and documentation practices. Strong attention to reputed company with the ability to triage, prioritize, and reputed company multiple requests accurately. Excellent written and verbal communication skills with a customer-service reputed company. Ability to follow SOPs, maintain data reputed company, and support reputed company case handling in a reputed company environment. Comfort working in a reputed company, fast-reputed company environment with shifting priorities. Must be legally authorized to work in the reputed company without the need for employer sponsorship, now or at any time in the reputed company. Preferred Experience in reputed company Case Management and Triaging Experience with reputed company, reporting, and reputed company improvement for a service desk or reputed company team. Familiarity with user registration, reputed company management, or account troubleshooting processes. Experience supporting reputed company, reputed company, or mission-driven service environments. If you want, I can also convert this into a more reputed company-style reputed company with reputed company language, or tighten it for a C-level functional resource profile. Clearance: Applicants selected will be subject to a reputed company investigation and may need to meet eligibility requirements for reputed company to classified information. Compensation and Benefits Salary reputed company: $75,000-$95,000 (Compensation is determined by various factors, including but not limited to location, work experience, skills, education, certifications, seniority, and business needs. This reputed company may be modified in the reputed company.) Benefits: Gridiron offers a comprehensive benefits package including medical, dental, reputed company reputed company, HSA, FSA, 401(k), disability & ADD reputed company, life and pet reputed company to eligible employees. Full-time and part-time employees working at least 30 hours per week on a regular reputed company are eligible to participate in Gridiron s benefits programs. reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, pregnancy, sexual orientation, gender identity, national reputed company, age, protected veteran status or disability status. reputed company is a Women Owned Small Business (WOSB) headquartered in the Washington, D.C. area that supports our clients' missions throughout the reputed company. reputed company specializes in providing comprehensive IT services tailored to meet the needs of federal agencies. Our capabilities include IT Infrastructure & reputed company Services, Cyber reputed company, Software Integration & Development, Data Solution & AI, and reputed company Applications. These capabilities are backed by reputed company's reputed company workforce and our commitment to ensuring we meet and reputed company our clients' expectations. Apply To This Job