Live Chat Agent

Silpakorn University is seeking a dedicated and skilled Training Specialist to enhance the development and performance of our staff and faculty. We are seeking a skilled Live Chat Agent to join our team and assist customers Responsibilities... Product Knowledge: Develop a deep understanding of Braun Landscape's services, pricing, promotions, and company policies to effectively communicate with customers. Lead Generation: Identify potential sales leads through chat interactions and escalate them to the sales team as appropriate. Problem Resolution: Address customer concerns and complaints with empathy and escalate complex issues to the appropriate department for resolution. Upselling: Promote additional services or upgrades to customers based on their needs and preferences. Collaboration: Coordinate with other departments such as sales, marketing, and operations to ensure a seamless customer experience. Qualifications Proven experience as a live chat agent or in a customer service role. Ability to multitask and prioritize in a fast-paced environment. Familiarity with landscaping or similar industries is a plus. Proficiency in CRM software and live chat platforms. Benefits Opportunities for growth and advancement within the company. Positive and collaborative work environment. Skills: customer experience,chat,customer service,health care professionals,school boards,live chat management,online data entry Apply Job!