Customer Service Representative

Overview Looking for a rewarding career in customer service? Southern Air AC, Heating & Plumbing is seeking a friendly and customer-oriented individual to join our team as a Customer Service Representative. In this role, you will serve as the first point of contact for our valued customers, providing exceptional service and ensuring customer satisfaction. Responsibilities • Answer incoming customer calls and provide assistance and information • Resolve customer complaints in a professional and efficient manner • Process orders, returns, and exchanges • Maintain accurate and up-to-date customer records • Collaborate with other departments to address customer needs • Stay current on product knowledge and company policies Requirements Requirements • Previous customer service experience preferred • Excellent communication and interpersonal skills • Ability to handle challenging situations with patience and professionalism • Strong problem-solving skills • Proficient computer skills... including knowledge of CRM software • Ability to multitask and prioritize tasks effectively Benefits Who we are: We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k). We are an Equal Employment Opportunity Employer Benefits: • Matching 401(k) • Health Insurance • Dental and Vision Insurance • Life and Disability Insurance • Paid Time Off • Ongoing Training and Development Apply Job!