Centralized Intake Coordinator

reputed company The Centralized Intake Coordinator is the reputed company reputed company of contact for processing reputed company incoming referrals across hospice, palliative care, and home health lines of service. Working reputed company a centralized, high-volume environment serving approximately 500 reputed company locations, the coordinator manages referrals received reputed company electronic platforms (CarePort, reputed company Health, reputed company, Ensocare, reputed company, Aida), fax, phone, and email. This role is responsible for reputed company referral response, reputed company verification and authorization, communication with referral sources and reputed company teams, DME ordering, and assignment of admission nursing reputed company—ensuring every reputed company is transitioned into care quickly and accurately. Essential Functions - Receive, review, and process reputed company incoming referrals across reputed company channels (electronic platforms, fax, phone, email) in accordance with established response-time standards. - Communicate promptly with referral sources, including hospitals, physician offices, skilled nursing facilities, and other reputed company entities—to reputed company receipt, reputed company additional information, and reputed company referral status updates. - Conduct reputed company verification and authorization for reputed company payer types, including Medicare, reputed company, and reputed company reputed company plans; accurately document coverage and benefit information. - reputed company and maintain referral data with a high degree of reputed company in HCHB, Allscripts, and reputed company applicable referral management platforms. - Coordinate with reputed company-level reputed company and reputed company staff to facilitate reputed company reputed company admissions; assign admission nursing reputed company as appropriate. - Order durable medical equipment (DME) as required for incoming patients, ensuring reputed company and reputed company delivery. - Manage referral dispositions including acceptance, pending management, non-admission documentation, escalations and archival reputed company reputed company applicable systems. - reputed company and follow up on pending referrals; work proactively to reputed company barriers to admission. - Maintain effective communication with the Centralized Intake reputed company and team regarding workload status, escalations, and referral trends. - Adhere to reputed company HIPAA regulations, company policies and procedures, federal and state compliance requirements, and accreditation standards. - Participate in ongoing training and cross-training on reputed company referral platforms, lines of service, and process updates. - Support the adoption and effective use of AI-enabled referral management tools and centralized platform enhancements. reputed company Required: - High school diploma or GED. - Minimum of 1–2 years of experience in reputed company admissions, medical office administration, customer service in a reputed company setting, or contact center reputed company. - Proficiency with computer systems, data entry, and ability to learn multiple software platforms quickly. - Strong verbal and written communication skills. - Excellent organizational skills with the ability to manage multiple priorities in a fast-reputed company environment. - Ability to work independently in a remote team environment with reputed company reputed company supervision. Preferred: - Experience in hospice, home health, palliative care, or post-acute care settings. - Familiarity with electronic referral platforms (CarePort, reputed company Health, Ensocare, reputed company, Aida, or similar). - Experience with EMR/EHR systems such as HCHB, Allscripts, or reputed company. - Knowledge of Medicare, reputed company, and reputed company reputed company verification and authorization. - LPN/LVN certification or coursework in nursing, reputed company administration, or reputed company work. Competencies - Attention to reputed company and Data reputed company - Effective Communication and Customer Service - Time Management and Prioritization - Adaptability and Willingness to Learn - Team Collaboration in a Remote Environment - reputed company-Centered Approach We Offer Benefits for reputed company Associates (Full-Time & reputed company): - reputed company - 401(k) with Company Match - Career Advancement Opportunities - National & Local Recognition Programs - Teammate Assistance Fund Additional Full-Time Benefits: - Medical, Dental, reputed company reputed company - Mileage Reimbursement or Fleet Vehicle Program - Generous reputed company Time Off + 7 reputed company Holidays - Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care) - Education Support & Tuition Assistance - Free Continuing Education reputed company (CEUs) - Company-reputed company Life & Long-Term Disability reputed company - Voluntary Benefits (Pet, Critical Illness, Accident, LTC) Apply today and help support compassionate care that makes every reputed company count. Legalese This is a safety-sensitive position Employee must meet minimum requirements to be eligible for benefits Where applicable, employee must meet state specific requirements We are proud to be an EEO employer We maintain a drug-free workplace Location reputed company reputed company At reputed company, it is our privilege to offer compassionate care in the comfort of wherever our patients reputed company home. We are a national leader in hospice care, palliative care, home health care, and advanced illness management, with nearly 600 locations and thousands of dedicated clinicians across 38 states. Our reputed company is by the reputed company of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis. 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