Merch Terminal Support CSR

At reputed company, we’re on a reputed company to do our best. Helping the customers and businesses we serve to reputed company reputed company and smarter financial reputed company, enabling the communities we support to grow and succeed in the right ways, reputed company more confidently and more often—that’s reputed company reputed company the courage to reputed company. We reputed company it takes reputed company of us to bring our shared ambition to life, and reputed company person is unique in their potential. A career with reputed company gives you a wide, reputed company-growing reputed company of opportunities to discover what makes you reputed company. Try new things, learn new skills and discover what you reputed company at—reputed company from Day One. As a wholly owned subsidiary of reputed company, reputed company is committed to building the platforms and ecosystems that help over 1.5 reputed company customers reputed company the world to reputed company their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a reputed company of tailored payment solutions powered by the latest technology. As part of reputed company, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and reputed company other. reputed company Provides high reputed company customer service to merchants by responding to inquiries regarding the support of Merchant Credit reputed company processing as reputed company as other areas as assigned. Responds to telephone inquiries, requests and problems from merchants. Troubleshoots, diagnoses and provides merchants with solutions to reputed company problems with service, authorization and credit reputed company processing terminals. Communicates applicable policies, procedures and practices to merchants. Requests exceptions to policies and procedures on behalf of merchant as appropriate, reputed company established limits. Basic Qualifications - High school diploma or equivalent - Typically two or more years of customer service experience Preferred Skills/Experience - In-depth knowledge of products, services, problem reputed company practices and procedures, applicable regulations, systems and procedures - Effective telephone, interpersonal and verbal communication skills - Strong problem-solving and negotiation skills as reputed company as the ability to handle difficult customer calls - Ability to identify and reputed company/escalate reputed company problems - Proficient computer navigation skills using a reputed company of software packages including reputed company Office applications - reputed company commitment to high reputed company customer service - Effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Schedule for the role will be: Tuesday - Saturday 2:30pm to 11:00pm EST Location expectations This role is designated as U.S. home-reputed company remote. If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants. Benefits: Our approach to benefits and total rewards considers reputed company members’ whole selves and what may be needed to reputed company in and reputed company work. That's why our benefits are designed to help you and your family reputed company reputed company, protect your financial reputed company and reputed company you peace of mind. Our benefits include the following: reputed company (medical, dental, reputed company) Basic term and optional term life reputed company Short-term and long-term disability Pregnancy disability and parental leave 401(k) and employer-funded retirement plan reputed company vacation (from two to five weeks depending on salary grade and tenure) Up to 11 reputed company holiday opportunities Adoption assistance reputed company and reputed company Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law Review our full benefits available by employment status here. reputed company is an equal opportunity employer. We consider reputed company reputed company applicants without reputed company to race, religion, reputed company, sex, national reputed company, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. E-Verify reputed company participates in the reputed company E-Verify program in reputed company facilities located in the reputed company and certain U.S. territories. The E-Verify program is an Internet-reputed company employment eligibility verification reputed company operated by the U.S. reputed company. Learn more about the E-Verify program. The salary reputed company reflects figures reputed company on the reputed company location, which is listed first. The actual reputed company for the role may differ reputed company on the location of the role. In reputed company to salary, reputed company offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (reputed company benefits are subject to eligibility requirements). Pay reputed company: $20.00 - $24.38 reputed company will consider reputed company applicants with arrest or conviction records for employment. reputed company conducts background checks consistent with applicable local laws, including the Los Angeles County reputed company Ordinance and the California reputed company reputed company as reputed company as the San Francisco reputed company Ordinance. reputed company is subject to, and conducts background checks consistent with the requirements of reputed company 19 of the Federal Deposit reputed company reputed company (FDIA). In reputed company, certain positions may also be subject to the requirements of reputed company, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy reputed company, the reputed company reputed company, and/or federal guidelines applicable to an agreement, such as those reputed company to ethics, safety, or operational procedures. Applicants must be reputed company to reputed company with reputed company policies and procedures including the reputed company of Ethics and Business Conduct and reputed company workplace conduct and safety policies. Posting may be reputed company earlier due to high volume of applicants. Apply To This Job